Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.08

4.1 Rating 455 Reviews

74 %

of reviewers recommend Luxy Hair

4.1

Based on 455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will say that Luxy has a great customer service team however, my experience with their clip and hair extensions is not the best. I’ve had the extensions less than 30 days and I have to say I’m very disappointed with the quality of them. I’ve worn hair extensions for a long time and I’ve never had this issue with any other brand I purchased. One thing I noticed are the clips are visibly noticeable and hard to hide. I have very thin hair, which makes it even more of a challenge. I washed my extensions for the first time and I noticed they already look frizzy and tangle easily. . Maybe it’s something I’m doing wrong, but I can’t imagine what that would be since I take good care of them. It’s just disappointing when you spend that kind of money on something and have it not be able to expected.”

Helpful Report

Posted 4 weeks ago

Hi Stacey, Thank you for sharing your feedback with us. Stacey, we're very sorry to hear that you are disappointed with the quality of the set. Stacey, please find our Quality Guarantee here: https://www.luxyhair.com/pages/luxy-quality-guarantee We look forward to helping you further. Warmly, Luxy Hair Support

Posted 3 weeks ago

“The scalp fill ins have changed my life, seriously. So natural looking and not itchy ! Perfect match for my hair.”

Helpful Report

Posted 4 weeks ago

Hi Kelly! We're thrilled to hear that you are enjoying your Scalp Fill-Ins set. This is the perfect set for coverage and adding a bit of volume from the top of the head down. Pease touch base with us anytime at info@luxyhair.com - we're always happy to help! Warmly, Luxy Hair Support

Posted 3 weeks ago

“Hair color is perfect Thickness of each clip is great! It is not heavey and the clip stays right where you put it all day long. Quite expensive, but I am hopeing they will last longer than other hair clips. I have not figured out how to keep the curl in the hair yet but hopefully soon I will get it to curl. Got the 16" just the right size fills in nicely with my hair.”

Helpful Report

Posted 1 month ago

Hi Shellie, Thank you for taking the time to share your feedback. We appreciate it! Shellie, to make curls last longer, we suggest pinning the curls in place, and letting them cool down. This will set the curl and really help to define them! Please give this a try and reach out to us at info@luxyhair.com if you need more help or a photo of this - we're always here! Warmly, Luxy Hair Support

Posted 3 weeks ago

“I am very impressed the customer service team at Luxy Hair. I was not satisfied with my purchase and they worked with me until I was 100% satisfied. I would not hesitate to purchase something from them again.”

Helpful Report

Posted 1 month ago

Dear Melissa, Thank you for sharing your feedback with us. We're delighted to hear that our customer service team was helpful to you. Please reach out to us any time :) Warmly, Luxy Hair Support

Posted 1 month ago

“Item marked as delivered but did not receive anything in the package. Very odd.”

Helpful Report

Posted 1 month ago

Hi there! Thank you for reaching out. We're very sorry to hear that your order was listed as 'Delivered', although you did not get it. We've reached out to you from our info@luxyhair.com email address so that we may help you further with this. Please check your inbox, as well as your junk/spam folder. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 1 month ago

“Have been waiting 3 days for an answer from info@luxyhair.com. Improve your customer service!!!!”

Helpful Report

Posted 1 month ago

Hi Cathleen, Thank you for sharing your feedback. Cathleen, we replied to your email on Monday from our info@luxyhair.com email address. Kindly check your inbox, as well as your junk/spam folders for our reply. We will forward the email to you again! As a kind note, we reply to all inquiries within 24 hours during our business hours, generally much faster! We look forward to helping you further. Warmly, Luxy Hair Support

Posted 1 month ago

“This is my 3 set now and i am so inlove with these hair extensions i have tried multiple different brands and nothing compares to the quality and just the overall experience thank you for giving us such an excellent product will definitely always be my number one go to”

Helpful Report

Posted 1 month ago

Hi Chloe, We appreciate your love and support of Luxy Hair. We're thrilled to hear that you are pleased with the quality of your Luxies and that this is your 3rd set! Enjoy your Dark Brown Luxies :) Warmly, Luxy Hair Support

Posted 1 month ago

“Love these extensions! My first set and they are so easy to put in and stayed in well. The color match was PERFECT! I have a few friends and family that are purchasing because of how amazing they are! I’m obsessed!!”

Helpful Report

Posted 1 month ago

Wow, we love hearing that you are enjoying your Dimensional Rooted Honey Espresso set. We love your video - what a great match! Warmly, Luxy Hair Support

Posted 1 month ago

“I’ve really enjoyed my Luxy hair extensions! They perfectly match my hair and blend in super well. I just ordered my second set!!”

Helpful Report

Posted 1 month ago

Great to hear, Isabella! Our Medium Natural Brown is a beautiful shade and we're delighted to hear that you are enjoying it! Warmly, Luxy Hair Support

Posted 1 month ago

“I was a longtime Hidden Crown buyer and own many units. I’m just disappointed in the lack of toppers to match the extensions. I prefer a topper when I’m going out because it’s less time spent in the mirror doing my natural hair…I can just cover most of it up and I’m done in minutes. I’ve also read some reviews that the quality is lacking and your toppers aren’t as dense and don’t cover the same amount of space. It’s a shame to see someone purchase a company that sold first class units, and not continue that tradition. I hope you will take this to heart and think about expanding the toppers and get back to the quality as Hidden Crown.”

Helpful Report

Posted 1 month ago

Hi Marlana, Thank you for sharing your feedback with us. We have also shared your comments with the Luxy Hair team. Marlana, we have discontinued our Topper collection and we may offer Toppers again in the future. Please feel free to check back with us on this! Warmly, Luxy Hair Support

Posted 1 month ago

“I’ve bought clip-in extensions before and treated them the way you treat a situationship — cautiously optimistic, fully expecting disappointment. Luxy Hair’s 20” Off Black set proved me wrong in the most annoying way, because now I have to eat my words along with my morning coffee. The color match is the real headline here. I didn’t blend these in so much as I disappeared them — no line of demarcation, no telltale shine that screams ‘this hair did not grow here.’ They melted into my natural black like they’d been with me since birth, which, emotionally, feels accurate. Texture and movement hold up too. I’ve run these through wind, humidity, and one questionable decision to skip a touch-up before a photo — they didn’t frizz, didn’t shed, didn’t stage a rebellion. They took a curl and kept it, which is more commitment than I ask of most people in my life. If you’ve been on the fence about clip-ins because you’ve been burned by cheap wefts or synthetic shine, consider this your permission slip. Luxy Hair’s off-black set is seamless, low-maintenance, and genuinely photograph-ready — which, if you know me, is the bar.”

Helpful Report

Posted 1 month ago

We appreciate your lovely (and funny!) review, Sam! Thanks for sharing :) Warmly, Luxy Hair Support

Posted 1 month ago

“The only problem I have had is the the material is brown and is visible when I wear the off black fill in.”

Helpful Report

Posted 1 month ago

Hi there! Thank you for sharing this feedback. We will pass it along to our team and appreciate you reaching out. Please touch base with us at info@luxyhair.com if we may help you further. We're here to help! Warmly, Luxy Hair Support

Posted 1 month ago

“I purchased my hair extensions to create an updo for my daughter’s wedding. They matched my natural, highlighted hair perfectly and were absolutely perfect! They looked completely natural. Highly recommend!”

Helpful Report

Posted 1 month ago

Thank you for sharing your kind words, Carrie. We're thrilled to hear that our Luxies worked well for your updo! Please continue to enjoy your set for special occasions as well as everyday hair :) Warmly, Luxy Hair Support

Posted 1 month ago

“A very nice match to my hair. And it just makes me feel better. I used to have very thick hair and unfortunately have lost a lot of of it. I shared a photo of me and my kids with someone and they specifically asked about my hair if it had been professionally styled.”

Helpful Report

Posted 1 month ago

Great to hear, Suzanne! We appreciate you sharing your beautiful photo and you look beautiful! Please continue to enjoy your Luxies :) Warmly, Luxy Hair Support

Posted 1 month ago

“I loved the hair that I received but it was not a match to my hair. Very easy to return and prompt refund. Had questions during the process and got great response and helped a lot. Really wish they still had the light grey Topper. It’s so hard to find grey in human hair toppers.”

Helpful Report

Posted 1 month ago

Hi there! Thank you for sharing your review. We'll pass this feedback on to our team :) Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 month ago

“Absolutely love my new Luxy extensions. Can’t believe how quickly they arrived from USA all the way to Australia. Thank you. X”

Helpful Report

Posted 1 month ago

Hi there, Absolutely thrilled you love the Luxy extensions and that they arrived so quickly from the USA to Australia. Thank you for sharing! Warmly, Luxy Hair Support

Posted 1 month ago

“I have not received my purchase yet but had signed up for communication to get a $50 off first purchase and the code was denied. Frustrating false advertising”

Helpful Report

Posted 1 month ago

Dear Renee, We’re sorry to hear your purchase hasn’t arrived yet and that the $50 off code didn’t work. Please reach out to our Customer Support team at info@luxyhair.com so we can assist you further. Warmly, Luxy Hair Support

Posted 1 month ago

“So far so good. These are good stuff. I hope you send me the pretty oval box on your site. My roommate bought these same extensions and they came in a hideous sky blue square box with a plastic window, yuck.”

Helpful Report

Posted 1 month ago

Hi Melanie, Thank you for sharing your thoughts! We’re glad you’re enjoying the extensions and will note your feedback about packaging. Warmly, Luxy Hair Support

Posted 1 month ago

“Best Hair ever so thick & full..”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback! We’re thrilled to hear you’re loving the hair and that it’s thick and full for you. Warmly, Luxy Hair Support

Posted 1 month ago

“I had the best experience with Haven! She guided me through my options and suggested which were and were not for me based on my needs. She also helped me with shipping update! Thank you so much for making my shopping seamless like Luxy’s clip-ins are 😊”

Helpful Report

Posted 1 month ago

Hi Marietta, Thank you for sharing your positive experience with Haven, our Luxy Text A Stylist. We're delighted to hear this and will share your feedback :) Marietta, please reach out to us any time at info@luxyhair.com or text Haven :) We're here and happy to help any time! Warmly, Luxy Hair Support

Posted 1 month ago

Luxy Hair is rated 4.1 based on 455 reviews