Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.08

4.1 Rating 394 Reviews

74 %

of reviewers recommend Luxy Hair

4.1

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Luxy hair has the best extensions I’ve ever tried. They’re silky, have no fall out, and have huge range of shades to choose from. I was color matched by Haven and she suggested the PERFECT shade! They blend beautifully and seamless. It looks like my hair, just more of it. I’m so happy! Thank you so much!”

Helpful Report

Posted 1 month ago

Dear Shae, Thank you so much for your kind review, Shae! We appreciate you sharing your photo - your hair looks absolutely beautiful! We love this shade on you :) Warmly, Kerry

Posted 1 month ago

“Color was not right, thought it was based on the sample then once I put the rest of the product out it is not the right color, I used the color experts to help me choose. You can’t send them back once you have opened the bigger box.”

Helpful Report

Posted 1 month ago

Dear Angela, Thank you for sharing your experience with Luxy Hair. We're sorry to hear this. Generally, the 2-clip tester weft is a great indication of the color of the shade and useful to test the shade in person, before opening the set. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 month ago

“I am super happy with my new clip in extensions and the wonderful customer service. I had my hair stylist cut them and she was actually impressed with the brand. I would recommend them to my friends. Thanks so much..”

Helpful Report

Posted 1 month ago

Great to hear, Kathleen! We appreciate you sharing your wonderful feedback with us :) Warmly, Luxy Hair Support

Posted 1 month ago

“So soft, comfortable, & shiny. Easy to apply after watching all the helpful videos. The Baylage effects are amazing.”

Helpful Report

Posted 1 month ago

Great to hear your feedback, Carol. We're delighted to hear that the videos were helpful to you :) Warmly, Luxy Hair Support

Posted 1 month ago

“After multiple samples I finally got an almost close match. The Luxy team were great with my questions and sending over samples. It is a lot of hair given I probably could have gotten away with less, but I went off the recommendation given.”

Helpful Report

Posted 1 month ago

Hi Katya, Thank you for letting us know - we're thrilled that we were helpful to you! Katya, please reach out to us on email at info@luxyhair.com if you have any questions along the way - we're here to help! Wishing you a lovely rest of your day. Warmly, Luxy Hair Support

Posted 1 month ago

“Very good customer service, but the sample hair was not always great matches to the actual hair extensions”

Helpful Report

Posted 1 month ago

Hi Caitlin, We appreciate hearing your feedback. Thank you for reaching out. If you need any further help with color, please reach out to us at info@luxyhair.com - we're here to help! Warmly, Luxy Hair Support

Posted 1 month ago

“Unfortunately, neither of the two swatches came even close to matching the color of my hair. Of course, that could be a result of my making poor choices or distortion of the colors by my computer monitor. What does concern me is that the texture of the hair is so thin, even thinner than my own. If, in fact, this is a true representation of the type of hair used, I don't see where these extensions would be of any use to me.”

Helpful Report

Posted 1 month ago

Hi Judith, Thank you for reaching out. We're happy to hear your feedback. Please note that the sample swatches are for color matching purposes only and do not represent the thickness of the set. Please pop us an email at info@luxyhair.com if we may help you further. We're here and happy to help! Warmly, Luxy Hair Support

Posted 1 month ago

“I was a long time customer of Hidden Crown and was referred by them. The halo I ordered was not nearly as wide as my previous pieces and it does not even reach the sides of my head where the hair is the thinnest. I cannot do the clip in pieces provided, much too painful. I couldn't tell until I opened the piece or I would have returned it.”

Helpful Report

Posted 1 month ago

Dear Teena, Thank you for reaching out and we're sorry to hear this. Yes, our Halo is secured with a thin wire and four clips. You may want to consider removing the clips, if you just prefer the wire. Kindly touch base with us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 month ago

“These are the best! I have tried other clip ins with similiar claims that where just as expesive. They did not last very long. Not only do these last a long time but the quality is unmatched! Plus the seamless design makes them oh so comfortable. Wont ever go astray again!”

Helpful Report

Posted 2 months ago

Wow, Esther! We're thrilled to hear your positive feedback about our Seamless clip-in set. We're happy to hear that you are enjoying the quality of your Luxies and that you are finding them so comfortable. Please continue to enjoy your set! Warmly, Luxy Hair Support

Posted 2 months ago

“I’m not having the easiest time finding the right color. I have texted with a hair stylist from Luxy and sent my picture. The colors they have recommended are either too light or too dark. So I keep ordering and returning. I just ordered my 4th set of seamless. Hopefully this one will work. Also ordered the bangs and they looked weird. Sorry. Not impressed at all.”

Helpful Report

Posted 2 months ago

Dear Sari, Thank you for sharing your feedback. We appreciate hearing from you and we're sorry to hear this. Sari, we do our very best to match from photos and we apologize that it has taken some time to find a color match! Please touch base with our team at info@luxyhair.com if this latest set is not an ideal match. We're happy to send you some sample swatches! Kindly reach out to us at info@luxyhair.com if we may help you further with your order. We're here to help. Warmly, Luxy Hair Support

Posted 2 months ago

“The hair is very synthetic looking with a natural shine and feel. Compared to fashion source clip in extensions which have been very hard to find … Luxy brand feels like a very bad investment. I wish Luxy provided some sort of return option but they don’t. This confirms that it’s best to buy extensions at an actual store where you can verify what your purchasing.”

Helpful Report

Posted 2 months ago

Hi Giselle, Thank you for sharing your feedback with us. We appreciate hearing from you. Giselle, please touch base with our team at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 2 months ago

“Luxy has always been my favorite in the past. Tried many due to cost and nothing had ever been as great as Luxy. It is worth the saving $. Quality and how long they last…. Regret trying any others, and I’m not just saying this, missed these extensions so much!”

Helpful Report

Posted 2 months ago

Thank you, Hannah! We appreciate hearing your lovely comments regarding our quality :) Please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 2 months ago

“Terrible as I placed two orders as I thought I hadn't completed the first and neither order showed up. When my second order didn't show up I finally see it was a second order but did not receive either order. I made a special hair appointment to have my extensions cut and now will not be able to have the hairdresser I wanted as I will be leaving and she books out months in advance. 😭😭😭 LUXY CLAIMS I sent the packages to the billing address which is 💯 FALSE. I KNOW 💯 I sent the packages to the correct address AND double checked before hitting send! Lucy's system changed the shipping address. I told them to send the carrier to go get the packages if they were sent to the billing address. CRICKETS!!”

Helpful Report

Posted 2 months ago

Dear Deborah, Thank you for reaching out and we're sorry to hear this. We do encourage our customers to double-check the shipping address on their order, as often an older address may auto-fill the address. We've been in touch with you via email and hope to help you resolve this quickly. Thanks again for reaching out. Warmly, Luxy Hair Support

Posted 2 months ago

“Incredible quality and colour! I hunted high and low and Luxy was the only place that had perfect colour matches and great choices. I will definitely be using them again!”

Helpful Report

Posted 2 months ago

Great to hear and thank you for sharing your feedback with us :) Please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 2 months ago

“I ordered the scalp filler and thinning bundle—and then ordered the curtain bangs. They were out of the mocha color in the curtain bangs but a simple hair dye did the trick! The quality is amazing and I couldn’t recommend it enough! Confident booster!!!!! If you’re on the fence don’t be! They’re amazing pieces to build your confidence up if you’re suffering from thinning or hair loss! Also emailed the company to let them they were super sweet sent a quick response back! It’s nice to know this is an ACTUAL company that appreciates feedback!”

Helpful Report

Posted 2 months ago

Hi Jennifer, Thank you for sharing your feedback with us. We're thrilled to hear that you are enjoying your Scalp Fill-Ins + Thinning Hair Fill-Ins Bundle, as well as your Clip-In Bangs! Please continue to enjoy your sets! Warmly, Luxy Hair Support

Posted 2 months ago

“matched perfectly, dirty blonde works if you have highlights that are a warm cream tone with dark blonde roots. The cream Luxy halo was too ashy for me.”

Helpful Report

Posted 2 months ago

“I have ordered several times from Luxy and have not found anything that is a better quality for the price. I have referred friends and family.....LOVE”

Helpful Report

Posted 2 months ago

“I’ve been ordering Luxy hair since 2010 and have probably more that 25 orders . I love Luxy hair! The customer service is the best . My only complaint is how the rewards work . It’s frustrating when there is a promo discount that it is restricted/can’t combine to use rewards. I’ve earned the rewards and want to use them accordingly . I appreciate the team accommodating my frustration . Also if I redeem an award and change my mind . I should be able to cancel the redemption and re-redeem . Continue to take care of your customers and we will continue to reward your business with returning business . Thanks for being amazing”

Helpful Report

Posted 2 months ago

Hi Tammy, Thank you for taking the time to send us your thoughtful feedback. We have shared it with the team and enjoyed hearing your comments. Yes, if a redemption is cancelled, you can still access that rewards code and/or those points! We will pop you an email with the instructions for this :) Thanks again for your feedback - we love hearing from you! Warmly, Luxy Hair Support

Posted 2 months ago

“The process has been very doable and I had a lot of help along the way. I was able to pick the perfect shade and I’m so happy with my halo, I wore is this weekend and felt beautiful 🤩”

Helpful Report

Posted 2 months ago

Thanks for sharing, Bethany! Your hair looks beautiful and were thrilled that you are enjoying your Halo! Warmly, Luxy Hair Support

Posted 2 months ago

“Bought the 20 inch platinum. The hair is too shiny and looks fake. Tried several things to get it to match. Whatever the hair is coated in is stubborn.”

Helpful Report

Posted 2 months ago

Hi there! Thank you for taking the time to share your feedback us. Kindly note that this coating is applied to retain the nutrients in the hair. Gradually over time and with washing (once every 30 wears or so), this coating with wear off. Kindly touch base with us at info@luxyhair.com if we may help you further with this. It will be our pleasure! Warmly, Luxy Hair Support

Posted 2 months ago

Luxy Hair is rated 4.1 based on 394 reviews