Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.10

4.1 Rating 425 Reviews

75 %

of reviewers recommend Luxy Hair

4.1

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

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English

“I’m not having the easiest time finding the right color. I have texted with a hair stylist from Luxy and sent my picture. The colors they have recommended are either too light or too dark. So I keep ordering and returning. I just ordered my 4th set of seamless. Hopefully this one will work. Also ordered the bangs and they looked weird. Sorry. Not impressed at all.”

Helpful Report

Posted 3 months ago

Dear Sari, Thank you for sharing your feedback. We appreciate hearing from you and we're sorry to hear this. Sari, we do our very best to match from photos and we apologize that it has taken some time to find a color match! Please touch base with our team at info@luxyhair.com if this latest set is not an ideal match. We're happy to send you some sample swatches! Kindly reach out to us at info@luxyhair.com if we may help you further with your order. We're here to help. Warmly, Luxy Hair Support

Posted 3 months ago

“The hair is very synthetic looking with a natural shine and feel. Compared to fashion source clip in extensions which have been very hard to find … Luxy brand feels like a very bad investment. I wish Luxy provided some sort of return option but they don’t. This confirms that it’s best to buy extensions at an actual store where you can verify what your purchasing.”

Helpful Report

Posted 4 months ago

Hi Giselle, Thank you for sharing your feedback with us. We appreciate hearing from you. Giselle, please touch base with our team at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon! Warmly, Luxy Hair Support

Posted 4 months ago

“Luxy has always been my favorite in the past. Tried many due to cost and nothing had ever been as great as Luxy. It is worth the saving $. Quality and how long they last…. Regret trying any others, and I’m not just saying this, missed these extensions so much!”

Helpful Report

Posted 4 months ago

Thank you, Hannah! We appreciate hearing your lovely comments regarding our quality :) Please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 4 months ago

“Terrible as I placed two orders as I thought I hadn't completed the first and neither order showed up. When my second order didn't show up I finally see it was a second order but did not receive either order. I made a special hair appointment to have my extensions cut and now will not be able to have the hairdresser I wanted as I will be leaving and she books out months in advance. 😭😭😭 LUXY CLAIMS I sent the packages to the billing address which is 💯 FALSE. I KNOW 💯 I sent the packages to the correct address AND double checked before hitting send! Lucy's system changed the shipping address. I told them to send the carrier to go get the packages if they were sent to the billing address. CRICKETS!!”

Helpful Report

Posted 4 months ago

Dear Deborah, Thank you for reaching out and we're sorry to hear this. We do encourage our customers to double-check the shipping address on their order, as often an older address may auto-fill the address. We've been in touch with you via email and hope to help you resolve this quickly. Thanks again for reaching out. Warmly, Luxy Hair Support

Posted 4 months ago

“Incredible quality and colour! I hunted high and low and Luxy was the only place that had perfect colour matches and great choices. I will definitely be using them again!”

Helpful Report

Posted 4 months ago

Great to hear and thank you for sharing your feedback with us :) Please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 4 months ago

“I ordered the scalp filler and thinning bundle—and then ordered the curtain bangs. They were out of the mocha color in the curtain bangs but a simple hair dye did the trick! The quality is amazing and I couldn’t recommend it enough! Confident booster!!!!! If you’re on the fence don’t be! They’re amazing pieces to build your confidence up if you’re suffering from thinning or hair loss! Also emailed the company to let them they were super sweet sent a quick response back! It’s nice to know this is an ACTUAL company that appreciates feedback!”

Helpful Report

Posted 4 months ago

Hi Jennifer, Thank you for sharing your feedback with us. We're thrilled to hear that you are enjoying your Scalp Fill-Ins + Thinning Hair Fill-Ins Bundle, as well as your Clip-In Bangs! Please continue to enjoy your sets! Warmly, Luxy Hair Support

Posted 4 months ago

“matched perfectly, dirty blonde works if you have highlights that are a warm cream tone with dark blonde roots. The cream Luxy halo was too ashy for me.”

Helpful Report

Posted 4 months ago

“I have ordered several times from Luxy and have not found anything that is a better quality for the price. I have referred friends and family.....LOVE”

Helpful Report

Posted 4 months ago

“I’ve been ordering Luxy hair since 2010 and have probably more that 25 orders . I love Luxy hair! The customer service is the best . My only complaint is how the rewards work . It’s frustrating when there is a promo discount that it is restricted/can’t combine to use rewards. I’ve earned the rewards and want to use them accordingly . I appreciate the team accommodating my frustration . Also if I redeem an award and change my mind . I should be able to cancel the redemption and re-redeem . Continue to take care of your customers and we will continue to reward your business with returning business . Thanks for being amazing”

Helpful Report

Posted 4 months ago

Hi Tammy, Thank you for taking the time to send us your thoughtful feedback. We have shared it with the team and enjoyed hearing your comments. Yes, if a redemption is cancelled, you can still access that rewards code and/or those points! We will pop you an email with the instructions for this :) Thanks again for your feedback - we love hearing from you! Warmly, Luxy Hair Support

Posted 4 months ago

“The process has been very doable and I had a lot of help along the way. I was able to pick the perfect shade and I’m so happy with my halo, I wore is this weekend and felt beautiful 🤩”

Helpful Report

Posted 4 months ago

Thanks for sharing, Bethany! Your hair looks beautiful and were thrilled that you are enjoying your Halo! Warmly, Luxy Hair Support

Posted 4 months ago

“Bought the 20 inch platinum. The hair is too shiny and looks fake. Tried several things to get it to match. Whatever the hair is coated in is stubborn.”

Helpful Report

Posted 4 months ago

Hi there! Thank you for taking the time to share your feedback us. Kindly note that this coating is applied to retain the nutrients in the hair. Gradually over time and with washing (once every 30 wears or so), this coating with wear off. Kindly touch base with us at info@luxyhair.com if we may help you further with this. It will be our pleasure! Warmly, Luxy Hair Support

Posted 4 months ago

“I’ve been wearing hair extensions for years and take really good care of them, so I was actually excited to try Luxy and tested them out before an event. I’ve only worn them a handful of times, used heat protectant every time, barely even put heat on them, brushed them gently, oiled them, and stored them properly in a case. There’s honestly no reason they should look like this already. They’re already frayed, dry, and look completely worn out like I’ve had them for months, not a few uses. For the price, that’s kind of crazy. I genuinely wanted to love them, but this was a huge letdown. Maybe I just got a bad batch, but based on my experience I wouldn’t recommend them at all.”

Helpful Report

Posted 4 months ago

Dear Nallah, Thank you for taking the time to share your feedback with us. We're sorry to hear this. Nallah, we have reached out to you from our info@luxyhair.com email. We look forward to hearing back from you and helping you further with this. Warmly, Luxy Hair Support

Posted 4 months ago

“They tangle horribly I figured for the price I would not be dealing with this problem, don’t waist your money 😕”

Helpful Report

Posted 4 months ago

Dear Ambar, Thank you for taking the time to share your feedback with us. We're sorry to hear this. Ambar, we see that you reached out to us by email, and we look forward to helping you right away! Thanks again and we appreciate your patience. Warmly, Luxy Hair Support

Posted 4 months ago

“I love these seamless clip-in extensions. They blend really well with my natural hair and feel lightweight and comfortable to wear all day. The hair is soft, thick, and styles easily with curling or straightening. The silicone wefts make them lay super flat so they’re not bulky. Definitely worth it if you want volume and length that looks natural. Tip that works for me is where I’m adding pieces I use texture spray along the roots and back comb (tease) the roots. That creates a “shelf” to clip your hair onto and seems to have a reinforced feel to the all day wear! Oh and easy return/exchange if the first color doesn’t work. Great customer service.”

Helpful Report

Posted 4 months ago

Hi Shaina, Thank you for sharing your wonderful comments and beautiful photo. Your hair looks beautiful! We truly appreciate your love and support of Luxy Hair. Kindly touch base with our team any time - we're here and happy to help you! Warmly, Luxy Hair Support

Posted 4 months ago

“This is my second topper and I couldn't be happier with it! I can almost wear it right out of the box. It's a perfect match and with the adjustable band, it doesn't pull on my bio hair but is still very secure. I'm hoping you will have some toppers in my neutral brown with highlights at some point.”

Helpful Report

Posted 4 months ago

Hi Mary, Thank you for sharing your lovely feedback. We're thrilled to hear that you are enjoying the Luxy Topper. We also appreciate you sharing your request for a future shade and will pass it along to our team. Thanks again and please reach out to us any time. We'd love to hear from you again! Warmly, Luxy Hair Support

Posted 4 months ago

“I have not received my product yet. It’s almost been three weeks since I ordered. I was hoping if I needed to get it trimmed, or dyed, I would be able to before my event I ordered my Luxy hair for in 3 days.”

Helpful Report

Posted 4 months ago

Hi Shallen, Thank you for reaching out. Shallen, we're sorry to see that your order was on backorder. This item has now been restocked and your order is shipping today. Thank you again for your patience here. Kindly reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 months ago

“These are soft and the blonde is a pretty color, but it is so different than my previous company. It isn't quite as full and you don't have much choice of the length on the toppers. I miss my 16" length, the 14" just doesn't really work to have enough to get it cut and styled. Nice, but not what I'm used to.”

Helpful Report

Posted 5 months ago

Dear Carla, Thank you for sharing your honest feedback with us. Carla, we have passed these comments on to our team for consideration. Thank you, again! Warmly, Luxy Hair Support

Posted 5 months ago

“The extensions themselves are beautiful and the hair quality is great. Unfortunately, the color didn’t match my hair at all and looked very different from the photos online. I had sent my pictures beforehand and ordered the shade recommended to me, so I was a bit disappointed that the match was still off. I really wish the color had worked because the extensions themselves are very nice.”

Helpful Report

Posted 5 months ago

Dear Claudia, Thank you for taking the time to send us your feedback. We appreciate you reaching out. We're sorry to hear that the shade was not a good match. As a kind reminder, each set comes with a tester weft in the top of the box to test the shade in person. As long as the main compartment remains sealed, we're happy to accommodate a quick to a new shade. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 5 months ago

“I had to pay more in duties, which were not made clear to me up front upon checkout, than I did for the hair extensions. Totally get this is not the company’s fault, but you need to make the duties clear up front.”

Helpful Report

Posted 5 months ago

Hi there! Thank you for sharing this feedback with us and we will pass it along to our team. For details on our duties, please see our Shipping & Delivery page, as well as our Help Center. As well, our team may be reached at info@luxyhair.com for any questions along the way. Kindly touch base with us if you'd like more details on an order - we're here to help! Warmly, Luxy Hair Support

Posted 5 months ago

“I recently uninstalled my sewn-in hair extensions, and I was looking for something new. I cannot tell you how amazing these hair extensions are. It looks exactly the same as my sewn in. One of the things I didn’t like about permanent hair extensions was that I couldn’t easily put my hair into a high ponytail. I bought clip-in extensions and a ponytail extension for less than I paid for an installation of my permanent hair extensions. These will not put strain on my hair like the permanent ones, and the best part is, I can take them out every night allowing me to get better sleep too! If you’re considering getting permanent extensions or clip-ins, I highly recommend these extensions! Less maintenance and great quality!”

Helpful Report

Posted 5 months ago

Hi Sara :) Thank you for sharing your detailed review and photo - your hair looks great! Sara, we're happy to hear that you are enjoying our easy clip-in and clip-out Luxies. Please continue to enjoy your set and for any questions, pop us an email at info@luxyhair.com. We'd love to hear from you again! Warmly, Luxy Hair Support

Posted 5 months ago

Luxy Hair is rated 4.1 based on 425 reviews