“I sent a message trying to find out the length of your ponytails I never received an answer until Weeks weeks later so I had to order the ponytail longer than I wanted figuring I could always cut it the color was close to mine that was OK the thickness of the ponytail is great
the clip is dysfunctional and I’ve had to concoct
a different clip for security measures the quality of the hair is good”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Thank you, Rebecca. We're delighted to hear that you are obsessed with your
Luxies and that they are "life changing". Please continue to enjoy your
set!