“This pony tail lasted less than two weeks before it got matter and frizzy. For how much money it is it should last longer. The extensions are much better and have last WAY longer. And I take very good care of it. It's soooooo disappointing”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Sarah! Thank you for choosing us for your special day. We're thrilled to
hear you love your Ponytail Extension. If you ever have any questions, feel
free to reach out to info@luxyhair.com. Our team is always happy to help.
“The hair is so soft and curls great! Little hard to mold the clip piece around my natural hair without looking completely fake sometimes. Other than that hair is nice.”
Thank you for your review, Sole! Please feel free to reach out to us at info@luxyhair.com for some blending tips. We are always here and happy to help you.
Warmly,
Aleksandra
Luxy Hair Support
Dear Danielle,
Thank you for sharing your lovely review.
We're delighted to hear that your Dirty Blonde Ponytail works well for you. Please be sure to tag any photos on Instagram with @luxyhair - we'd love to see you!
Warmly,
Kerry
Luxy Hair Support
“The ponytail looks beautiful and long! My only complaint is the clip that you put into your hair is very small and can slip easily if you don’t pin it down enough with hair pins.”
Dearest Olivia,
Thank you for sharing your comments, Olivia.
I have passed this feedback on to our Product Management team for review. Please feel free to reach out to us at any time at info@luxyhair.com, if we may help you further. It will be our pleasure!
Warmest regards,
xo
Kerry
Luxy Hair Support