“The quality is amazing and I love how secure it sits on my head! The color is slightly lighter then my hair so when I order clip ins I’ll be sure to get a color match but for a pony this is perfect! Lots of compliments”
Hi Desiree! Thank you for reaching out and sharing your feedback. It is
wonderful to hear that you are enjoying your Luxy Ponytail. Please reach
out to us for a color match before your clip-in set, and we are happy to
help you find the ideal match. Wishing you a lovely day there!
Hi Margaret! Thank you for your review. We’d love to see your photos! Be sure to tag your images with @luxyhair. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
“Hair quality was ok. Color match was excellent and the color was beautiful but the extensions tangle way to much even with detailed and proper care. They also shed excessively.”
Hi Loreinn, Thank you for taking the time to send us your comments. We're
sorry to hear this. Loreinn, please feel free to send us a photo of the
barcodes on the back of the Luxy Hair box. As well, kindly include an image
of all your wefts laid out on a flat surface with the clips facing upwards.
We look forward to helping you further.
“The Ponytail is nice, but shipping was way too expensive. I liked it better when they shipped from Europe. I also had major problems with customs because the free item was not declared as a gift... i liked It better how Lucy handles shipping before they sold the company...”
Hi Annalena,
I'm sorry to hear you had issues at customs. I apologize for the inconvenience this has caused you. I really appreciate your feedback, as it is important to us. I will be sure to pass it along to my team right away.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmly,
Aleksandra
Luxy Hair Support
