“I used to buy ponytails from here, and they were thick and extremely high-quality. This recent purchase was thin, the hair looked very cheap, and overall it didn’t have the fullness that the old ponytails had. Very sad.”
Dear Amanda,
Thank you for sharing your feedback and we're sorry to hear this.
Amanda, please reach out to us at info@luxyhair.com so that we may help you further. We look forward to hearing from you soon.
Warmly,
Luxy Hair Support
“LOVE! I am a true novice. I have no skill whatsoever when it comes to installing extensions. But I still want to add length and volume so, the ponytail is a great option for me, I love it! The only suggestions I would have is, if there’s a way to make it lighter. It’s SO heavy if I put the ponytail on top or middle of the back of my head it sags, due to the weight. No one wants a saggy ponytail. Secondly, if there’s a way to make the netting at the top smaller, I would like to make the ponytail into a braid but because of the netting I am unable.”
Hi Tara! Thank you for your review - we're so happy to hear how much you're
loving your Ponytail, especially as a first-time hair extension user. We
really appreciate your feedback, as it is important to us. We will be sure
to pass it along to my team right away. If you ever have any questions,
feel free to reach out to info@luxyhair.com. Our team is always happy to
help.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Marzena, We are thrilled to hear that your Luxies make you feel special!
Please tag any Instagram photos with @luxyhair - we'd love to see you in
your Dirty Blonde Highlights Ponytail :)
Wow, thank you Corri! We're so happy to hear that you are enjoying your
Luxy Hair Ponytail. Please be sure to tag any photos on Instagram with
@luxyhair - we'd love to see you in your Ponytail!
Hello Tiffany, thank you for your kind review of Luxy Hair. We're happy to hear that you're finding your Luxies easy to apply and suitable for regular use. Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
“Color is perfect! I love these! I don’t have a problem with it slipping it off and I have very fine thin hair. That said the area for the top of the ponytail is a bit wide for mine but it still works great.”
Hi Melissa!
Thank you for sharing your lovely review.
We're delighted to hear that your Dirty Blonde Highlights Ponytail works well for you. Please be sure to tag any photos on Instagram with @luxyhair - we'd love to see you!
Warmly,
Kerry
Luxy Hair Support
