“This ponytail extension is so easy to put in and the quality is what I have come to expect from Luxy:
thick and very soft and beautiful! You have managed to even improve them with the little side combs on each side of the middle comb, making the extension even more secure. Keep up the great work. I am a Luxy girl for life!”
Hi Leah, thank you for sharing your 5-star review on Luxy Hair! We'd love
to see your new look, so be sure to tag us in your photos on Instagram
using @luxyhair.
“I got the blonde balayage ponytail, however when I received the ponytail the colour was totally different than what it showed on the website. So I emailed customer service, I got one response for more photos, I sent them and then... ghosted. For the price I paid I expected better service.... very disappointed.”
Dear Ellie,
We really appreciate you sharing your lovely feedback with us.
Ellie, that is wonderful to hear that you are enjoying your Blonde Balayage Ponytail. Be sure to tag any Instagram photos with @luxyhair - we'd love to see you in your Ponytail!
In the meantime, please continue to enjoy your Luxy Hair set!
Warmly,
Kerry
Luxy Hair Support
Hi Tiffany,
Your Ponytail is a show-stopper! We're so glad that you're loving it as much as we do.
Be sure to tag us in your photos with @luxyhair, we'd love to see them.
Warmly,
Trish
Luxy Hair Support
Hi Kristen,
Thank you for taking the time to share your honest feedback with us.
Kristen, I am happy to pass along your suggestion to our Product Management team for consideration. Thank you.
In the meantime, please feel free to reach out to us at info@luxyhair.com, if you have any questions in the future. We're here and happy to help!
Warmly,
Kerry
Luxy Hair Support
