“It’s hard to believe these are “real” hair extensions. The hair is extremely dry and tangles almost instantly. I’m extremely disappointed in the quality of these extensions and do not recommend them whatsoever:(”
Dear Aneissa,
Thank you for sharing your feedback with us.
Kindly touch base with us at info@luxyhair.com so that we may help you further. We look forward to hearing from you soon.
Warmly,
Luxy Hair Support
Hello Allison,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
“The color match is perfect for me. I’m pretty happy about that. However, putting a pony tail on would require a lot of practice and a lot of extra pins to keep it together. I actually have to put my hair in a small bun (I have very fine hair) in order for the pony tail to hold. And, I needed a few extra pins too. Overall, I’m happy. I’m now eyeing halo extensions.”
Hi Margarita! We're glad you're enjoying your Ponytail. Please feel free to
email us at info@luxyhair.com - we have tons of tips for keeping your Pony
securely anchored!
“Like someone else has mentioned, this WILL NOT work on fine, thin hair. It’s too heavy. I’m super bummed since I can’t return it now that it’s been opened. Rather have bought something else. I want to try the clip in bun, but nervous I’ll have the same result. I do have the Halo and I love that!! Blends in very well!”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
