“Very disappointed hair on pony tail very thin unable to cover when wrapped around. Unable to return as didnt notice until taken out of box unable to wear with out a scrunchie to cover.”
Hi there, we're very sorry to hear about the issue with the ponytail being too thin and not covering as expected. We understand how disappointing that must be. If you’d like, please contact our support team at info@luxyhair.com so we can assist you further.
Warmly,
Luxy Hair Support
“Very pleased with my choice. The order came with a sample to make sure the colour choice is correct and mine was perfect. The ponytail is full and very well made. I would recommend it to anyone interested in having a beautiful ponytail.”
Hi Anne,
Thanks so much for sharing this feedback. We're so glad to hear you're loving your new pony extension! Be sure to tag us in your looks @luxyhair on Instagram too!
Warmly,
Luxy Hair Support
“it was so perfect and exactly what i ordered. it is so easy putting it on and taking it off and it stays in all day without a problem! i love it so much”
Wow, Marie! We truly appreciate your 5-stars :) We're thrilled to hear that
you are so pleased with how easy and secure the Luxy Ponytail is. Please
tag any Instagram photos with @luxyhair - we'd love to see you in your set.
“I have bought clip ins and the halo from luxy and absolutely loved them.... the but the pony tail is not up to their standard. The hair itself is still great quality but the mechanism of the ponytail is really terrible. It is bulky and doesn't look natural at all”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I have the seamless 20 inch extensions & this pony. I’ve had my seamless clip ins for almost 6 months & wear them constantly yet they still look brand new. I got my pony about 2 weeks ago & on the second day wearing within 15 minutes it was knotted. I take care of them the same & very well. I have still yet to use heat on the pony & it still is a mess within 15. Super weird, I find a pony with the seamless extensions looks better than the pony extention.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Wow, that is amazing to hear, Stacy! We truly appreciate your love and
loyalty to Luxy Hair. Kindly reach out to us at any time at
info@luxyhair.com - we'd love to hear from you again :)
“Absolutely love this ponytail! Beautiful colour which matches my hair perfectly, and it didn’t take too long to arrive in Australia. My order tracking did go offline when it arrived in the country but the team were super helpful and despite that it turned up at my house shortly after! Great quality piece too”
Hi Perri! We're happy to hear our new Beige Blonde shade matched your hair
perfectly & that our Luxy Hair Support team was able to help you with your
order's status. Please let us know how we could have earned a 5-star review
- we're constantly looking to improve here at Luxy Hair. If you ever have
any questions, feel free to reach out to info@luxyhair.com. Our team is
always happy to help.
