“Bought this in the 16” for my wedding and was disappointed to find that the clips are so tiny they don’t adequately hold the hair in place. My hair is somewhat thin so these extensions were also just way too heavy. Extremely disappointed to basically have thrown $150 out the window during an already expensive time. If you’re on the fence, don’t bother.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I've never worn extensions before out of fear that they would look super fake. So when I decided to finally pull the trigger and start with a ponytail extension I did my due diligence to research what would be the most realistic and elegant solution and Luxy was it! It took a couple of tries to nail the placement and now I can whip it on and have my hair look polished in barely any time. The quality is amazing and nobody can tell it's not my real hair. Color matching with the neutral brown was pretty damn close to my virgin hair color too! Can't wait to buy more from Luxy!”
Hi Elle, this is amazing news! We want your Ponytail blend to be super
natural and give you the look you were hoping for. If you ever have
questions or would like to share your photos, please email us at
info@luxyhair.com.
Hi Marina! Thank you for sharing your feedback. We're delighted to hear that you are enjoying the quality of our Luxies. As a kind reminder, each set comes with a tester weft to test the shade in person, prior to opening the main compartment of the set. Please reach out to us at info@luxyhair.com, if we may help you further. It will be our pleasure, Marina!
