“I had really high hopes for this based on the price and loving luxy hair more than another popular brand but it missed the mark for me. It looked just as fake as the synthetic pony I have from another brand and the hair is really thin. Only keeping it because I opened it.”
Hi beautiful Megan,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that you are not pleased with the Ponytail. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Megan, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of your Ponytail laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Megan. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Kerry
Luxy Hair Support
