“Sadly the piece didn’t match my hair. The tiny sample they gave me on top was not enough to see the color. Now I am stuck with something I can not use.”
Hi Cynthia! We're very sorry to hear that your Luxies are not a good fit
for your hair. Kindly email us a photo of your hair with and without your
Luxies clipped in to info@luxyhair.com, and we'll be happy to make some
recommendations on how to style your Luxies. If you do not believe you can
make your set work with your hair, you're always welcome to re-sell your
set to a family member or friend, or even online on websites like eBay or
our Facebook page . There are a few
countries that we do not ship to and people are often looking to purchase
second-hand Luxies.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“The color and quality are amazing. It’s matches spot in. I have very fine thin hair and the bun has almost too much hair for me. It’s heavy on my head and would love it had it had about half about the amazing of hair it currently does. Please make a smaller version otherwise it’s so obvious that it’s not my hair.”
Hi Rachel, we appreciate your honest feedback. Yes, you do not need to wear
all the wefts, all the time, if you find that it is too much. Please
customize to see what works best for you!
