“The color I received is a little off from my hair color but it works. To use this is tricky so it would be nice to watch a video about how to use this clip in bun.”
Hi Colette!
Thank you for sharing your feedback with us. We appreciate hearing from you.
Our Clip-in Bun should be easy to use and can be placed over your natural hair bun. Please see our You Tube channel for helpful videos such as this one: https://www.youtube.com/watch?v=k4O2NxFdYJI&t=142s
Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure.
Warmly,
Luxy Hair Support
Hi Kathryn,
Thank you so much for your kind review and honest feedback! To anchor your Bun securely, we recommend tipping your prongs very slightly upward when inserting them, using a little scoop motion to capture the natural hair securely. You can then use bobby pins or bun pins to style and secure the Bun.
If you have any questions about this process, feel free to reach out to info@luxyhair.com. We are happy to help!
Warmly,
Luxy Hair Support
“Love my new bun. Always get compliments You just can’t go wrong. Great colour match. Feels natural and soft to the touch. A girls best secret friend.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
