“I found the whole process of using the bun to be too difficult. The tightening string doesn't tighten enough, trying to get the hair into a bun that stays is place is hard>. There has to be a better way...”
Hi Shanti,
Thank you for sharing your feedback with us.
Shanti, we are reaching out to you from our email info@luxyhair.com wth some tips and tricks that may help!
Warmly,
Luxy Hair Support
“My first luxy purchase was buns and I think they are great. I got into the idea during chemo when my hair started thinning and they were great- because they have 4 clips and weigh a lot less than ponytails which may only have one clip they are easy to use and stay in place well. There is some learning curve with styling but overall very quick and easy. I have bought several at this point in different colors as my hair has changed and I really like them. This cool brown color is unique for clip ins and I appreciate it because a lot of browns are too red for me. You have to be careful if you get it wet or wash it as the twists in the bun can fall out and it becomes more difficult to style- so if you wash it make sure to do so in a little tub and hold the twists in place. They don’t need washing as much though because they aren’t being exposed to make up, hair product, and the elements as much- I do put hair oil on it because they get dry as most hair pieces do.”
Thank you for sharing your lovely feedback with us.
Please continue to enjoy your Clip-in Buns and reach out to us at any time. Wishing you the very best health for 2024!
Warmly,
Luxy Hair Support
“This bun is awesome and easy. I would have given it five stars, but the color was a little weird. Less noticeable in the bun than the pony, but the swatch was not a good indicator of the actual color. There were weird lighter colors throughout that were not showcased in the swatch. (I got cool dark brown.)”
“The color was not accurate and looked dyed. I ordered dark brown but the hair had light highlights in it. No return policy makes it difficult to shop again.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
Hi Kylie,
Thank you for reaching out.
We are thrilled to hear that you are enjoying your Cool Dark Brown Bun, as this is a new product launch for us. Kylie, please reach out to us for any questions. We're happy to help!
Warmly,
Luxy Hair Support
“The videos and ads for the clip-in bun make it look a lot easier to put in than it is. I can't get the bun to stay in securely, it's unclear to me what to do with the excess hair, and it doesn't look very real. They say you can return it but that's only if you don't actually open the bun piece up, so there's no way of knowing if you like it until it's too late to return it.”
Hi Kristen,
Thank you for taking the time to send us your honest comments. We're sorry to hear this.
Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
Hi Melanie, thank you for your incredible review of our new Bun Collection!
We're delighted to hear you're finding it a perfect match and easy to
apply. We'd love to see your photos, so be sure to tag us on Instagram with
@luxyhair.
