“When I opened the box, it was to discover what looks like a short, wavy ponytail or a bun that's "falling out." My understanding was that the buns were made ready to wear, thus the benefit of expedience.
I requested a return, then submitted the requested photos of the bun, but after 8 days and following up with a second email to make sure the pictures I sent were adequate, I have yet to hear back from customer service. In the past, Luxy's customer service has been exemplary, so this has been a significant letdown.”
“I had been just putting my long extensions into a bun and decided to try this — way easier! It’s tricky for me to keep the clips in place even w the drawstring (super thin silky hair) so I end up wrapping a phone cord hair tie around the outside to firmly hold it in place!”
Hi Jackie, thank you for sharing your experience and tips! We recommend
using some bobby pins to help anchor your Bun as well. Enjoy it to its
fullest, beautiful.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
