Hi Kristine, Thank you for taking the time to send us your honest feedback. We're delighted to hear that you are pleased with how easy it is to apply your Luxies. Thank you as well for your comments on the color of the set. We do rely on feedback from our customers to continually make improvements on our products. Please reach out to us at info@luxyhair.com, if we may help you further. We're here and happy to help!
“I just got the bun in bronde and it’s spot on in color. Hair feels good but time will tell. I was really surprised to read in the insert that it’s expected to only last 3mo-1yr depending on how frequently you use it/care for it. That’s a really short time! And nowhere does jt say that on the website. Seriously makes me question the quality of how it was made: feeling a little duped.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
