Hi Geraldine,
Thank you for sharing your feedback.
Geraldine, please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure.
Warmly,
Kerry
Luxy Hair Support
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I ordered platinum but it is too yellow. My hair is very cool blond so does not match. I am going to take it to my hairdresser to see if she can tone it.”
“It’s honest just “ok”. The color, shine and texture are very Barbie which isn’t a compliment. I toned with purple shampoo for about 30 seconds which helped. The clips are also pretty uncomfortable but you don’t need them with the drawstring and a couple Bobby pins.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
