Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“Its sooo beautiful! I was very skeptic about it and a little scared that everything was a lie because they came up as an ad on IG, but I was wrong. The pony tail is great! I have thin hair black. I opted out for the OFF BLACK and it blends super well. It looks like my hair. It is comfortable for everyday wear. I am really happy with my selection. I'm going to get the Halo next to try out.”
Hi Joanna! Thank you for your review - we're so happy to hear your Luxy Hair Ponytail Extension is better than expected. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
“I love the pony tail. It is great quality and looks amazing but the comb on the inside that holds your hair is very uncomfortable. After a few minutes it starts stabbing your scalp and hurts. That is the only downfall.”
Hi Alyssa,
Thank you for taking the time to send us your honest comments.
Alyssa, please reach out to us at info@luxyhair.com, so that we may help you further. It will be our pleasure.
Warmly,
Kerry
Luxy Hair Support
“Nice hair but difficult to get the comb to stay in place once hair is wrapped around it. It feels really heavy and not secure. I have post partum hair loss and I find this piece difficult to use.”
Hi Mishae! We’re really sorry to hear that you’re unhappy with your Luxies
- it will be our pleasure to help you. Please respond to this email with a
photo of your hair with your Luxies in so we can see how they blend and the
issues revolving the clip not staying in place, and the extensions feeling
heavy. We'll look out for your email - thank you, Mishae!
