“The quality of the piece is exceptional, but there is way too much hair in this piece. I think a lot of us wear them due to hair thinning and using something rhis heavy looks way too “fake”. I feel half or a third would be much more realistic. My stylist cut this for me since it was also too long and once we put it in, we both decided it was too much hair. I am throwing this in the trash, since it now completely un usable.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I love Luxy hair products, but the pony is not my fave. It is cute for a night out, but not what I was hoping for. I just wanted something to make my pony feel fuller.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Dear Roseanne,
Thank you for taking the time to send us your honest comments. We're sorry to hear that you are finding the 16" Ponytail too heavy.
Roseanne, please reach out to us at info@luxyhair.com, so that we may help you further with this. We look forward to hearing from you.
Warmly,
Kerry
Luxy Hair Support
Hi Sade, thank you so much for your kind review! Your Ponytail looks fantastic, and we're so glad to hear you're finding it versatile and easy to apply. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
“I have had extensions for over 4 years- I saw some ads for this Luxy ponytail, and decided it was time for some high-pony action! Was super disappointed when I got them though. I even read all the reviews, watched tutorials on how to put them in and wear them, and I STILL was unable to put them in properly! The pony is so heavy! I had my hair dresser thin out the hair for me even hoping that would do the trick, but nope. This piece is still so heavy- she even thought so. It’s mainly because the weave portion is super thick. Just a fair warning- they make this look super easy to put into place but it absolutely was not for me. Upset that I spent the money. The hair is super soft and nice quality though, which is why I gave 2 stars instead of 1.”
Hi Rebecca! Thank you for sharing your feedback with us. We're so sorry to
hear that you're disappointed with your 16" Ponytail! If you haven't
already, please email us at info@luxyhair.com so that we can help you
further.
