Hi Alena, thank you for taking the time to send us your honest feedback.
Alena, please reach out to us at info@luxyhair.com, so that we may help you
further with this. We look forward to hearing from you soon.
“The quality of the hair is great. I bought the pony tail and absolutely love it! Unfortunately the seamless clip ins don’t work for me the bundle isn’t thick enough for my hair and it doesn’t blend at all. I was optimistic these would work, and after watching countless videos and spending hours trying to blend I couldn’t make them work for me.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I absolutely love both my hair pieces ! Saves me time getting ready too. And matches my hair perfectly . Best purchase I ever made ! Thank you Luxy hair.”
Hi Gina! We're so happy to hear you love both of your Luxies & that the
Ponytail Extension saves you time getting ready. If you ever have any
questions, feel free to reach out to info@luxyhair.com. Our team is always
happy to help.
“The ponytail was just OK. It looks obviously fake to me and even though I reached out for help on what color might be best, it’s not a perfect match. The swatch was so small it was hard to really test it without opening the ponytail. I still haven’t worn it out because I feel like people will know it isn’t my real hair.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
“Love the blonde beige, perfect match and super natural looking. I felt the pony definitely needed to be either softly curled or straightened for best looking results. The Velcro strap is a bit stiff when first starting to work with and the weight of the pony takes a bit of getting used to. Overall though the quality of hair is very nice and natural.”
Hi Traci! We're thrilled to read your positive review and that you are
enjoying our new Beige Blonde shade. Please be sure to tag any photos on
Instagram with @luxyhair - we'd love to see you in your 16" Ponytail!
