“I wanted to love these. I wear the 16 inch seamless every single day and thought maybe this would be a good option for more casual days. I seriously don’t think I’ll ever be able to use it because of how heavy and uncomfortable it is. I am considering cutting a bunch of hair out of it to see if that helps but as it is I can’t imagine wearing it. It’s so heavy it feels like it will rip my hair out of my head. Two stars because the hair itself is great quality. Design is not a great fit for me and I’m not sure who it would work for.”
Hi Marenda,
Thank you for sharing your feedback with us. We appreciate hearing your comments.
Marenda, you may want to have the Ponytail thinned out a little by your stylist or try securing it to your Bun instead. Kindly reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure!
Warmly,
Luxy Hair Support
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
“My first order was lost, I did appreciate the customer service and the prompt shipment of the replacement.
The pony does not stay in my hair no matter how many bobbypins I tried, just slowly falls down... when I have the pony in, it sticks out and pulls the top part of my hair down, does not look natural, unfortunately this item does not work for me”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“The hair wasn’t as dark as I was expecting and not being able to open the package to view the product isn’t great - and not the case for other companies. Also the cost to get tips shipped made the costs higher than I was expecting to pay and not worth the cost. For any overseas buyers shop you can get better products in your country and not pay as much. Also if you have to return the products you have to cover costs”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Marina! We're so happy to hear you're loving your Ponytail. Should you ever have any questions down the road, feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
