“I have bought Luxy extensions for over 6 years now and this ponytail would not stay on my hair even after Bobby pins, and barrettes! It has been super disappointing because these ponytails are quite expensive to not be able to wear without fear of it sliding off! I’ve had these ponytails before and this is the worst one yet! All the clip ins are great, but the ponytails seem to be way more secure if the netting wasn’t so wide and thick for a 16 inch ponytail, possibly if it were made with a claw clip instead.”
Hi Patricia,
Thank you for sharing your feedback with us and we're sorry to hear this.
Patricia, please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
“I have not used it it did not come with a sample and it was not the right color I bought from you before and know once you open the ponytail you can't return it thank you any was”
Hi Anne,
Thank you for your review.
Please note that our sets come with a tester weft for color matching purposes in the top of the box. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure.
Warmly,
Luxy Hair Support
“Good quality hair but set is way too heavy for my fine hair, it doesn’t stick, as soon as put up it goes down due to the weight. I cannot send it back due to healthy reasons so wasted a lot of money and quite disappointed with my purchase.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
“I love, love love my Luxy seamless clip ins BUT I do Not love this ponytail and find it dramatically overpriced for what it is. It's too thin, not actually usable because it totally looks like a fake pony tail even when styled with an expert hand. The top Section of the pont tail where you have to wrap the hair around is not smooth and has many little hairs sticking up which contributes to a (cheap) extension look. That works for clip ins because the "root" area is covered by your hair. It doesn't work for a pony tail because none of your hair is on top. I watched 6 reviews before purchasing all of which did not express any of these issues but they were much older videos so maybe the pony has declined in quality over time. I've recommended the seamless clip ins to so many people who love their new hair now but I won't be recommending this pony and wish I could return it because after 10 solid attempts wearing it without any improvement, I doubt I'll use it again.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“i love this pony tail. Perfect length and color. I got the chestnut brown balayage & was really hoping that the curly pony tail would match me but it didn’t and they don’t have the curly pony tail in chestnut brown balayage only chestnut brown but it’s a no match & no other color they have matches. Sadly b/c it’s beautiful”
Thank you for your 5-star review, Zukhi! We'll definitely pass this
feedback along to our Product team for consideration - we've had other
customers interested in Balayage Curly Ponytails, so this may be something
we offer in the near future.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Victoria! Thank you for sharing your 5-star review on Luxy Hair! We
truly appreciate your love and support of Luxy Hair. Please reach out to us
at info@luxyhair.com if we may help you further with this. It will be our
pleasure.