“I'm sad that I had to pay for this ponytail but can't wear it. I even tried to have a hair dresser put it in but my hair is too thick and my real pony tail shows. If you have super thick hair, consider getting one on a clip. Perfect color though and the hair is awesome.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Yasmine, we're super happy to hear how well of a color match Bronde Balayage is - be sure to tag us in your photos on Instagram using @luxyhair. We'd love to see how you style and wear your Ponytail Luxies. 💗
Hi Margaux,
Thank you for your positive comments.
Margaux, please reach out to us at any time at info@luxyhair.com, if you have any questions about your Luxy Ponytail. We're here to help every day of the week :)
Warmly,
Luxy Hair Support
“My Bronde Baayage Pony tail is the absolute bomb!!! The colour is a near perfect match for my hair and looks so natural! It feels so soft! Love, love, love ❤️ my Luxy pony!!!!”
Yay, thank you Deborah!
We're thrilled to hear this. Please be sure to tag any Instagram photos with @luxyhair - we'd love to see you :)
Warmly,
Luxy Hair Support
“The hair is beautiful and the color was a perfect match. However the tie did not fit around my pony and therefore I could not use it, and of course couldn’t return it.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Dear Jenny,
Thank you for sharing your 5-star review on Luxy Hair.
Jenny, we are delighted to hear that you are enjoying your Luxy Ponytail. Please be sure to tag any photos on Instagram with @luxyhair - we'd love to see you!
Warmly,
Kerry
Luxy Hair Support
