“Third time purchasing from Luxy and my fav set of extensions yet. I've tried so many other brands on the market but Luxy is by far the best quality hair. They last for soooo long I've been a loyal customer since 2019 :)”
Hi Joanne,
Thank you for sharing your lovely feedback.
We're delighted to hear that you are enjoying your 16" Jet Black Halo. Please reach back out to us at any time - we're here to help!
Warmly,
Kerry
Luxy Hair Support
“Let me start by stating that I have worn hair extensions for nearly 12 years. I have tried just about every mainstream brand out there and have never experienced what I've experienced with Luxy hair. The hair is dry and brittle, there is a lot of breakage. But my biggest issue is the clips. I have had these extensions just under 4 months and I have had to replace EVERY SINGLE CLIP. In my 12 years of owning hair extensions I have never had to replace even a single clip, I normally get 6 to 8 months of wear out of my extensions. 4 months in and I'm already replacing them. Thats ridiculous considering what I have paid when there are brands out there half the price that offer higher quality. Do yourself a favor and buy some foxylocks instead.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Karla! Wow, we're so ecstatic that your Halo exceeded your expectations
- that's amazing. If you ever have any questions, feel free to reach out to
info@luxyhair.com. Our team is always happy to help.
“I wound up really happy with this after taking it to my stylist so she could cut it to blend with my hair, BUT I hacked it by sewing on the two extra clips and taking off the wire.
TBH I really hate the wire. I get why it makes sense from a marketing perspective so you could call it a “halo,” but I found that harder to apply than just having four clips. The extra clips on each end feel more secure too and there’s no visible wire. (I don’t care what you say about “clear”, clear is not invisible. It didn’t work for bras and shoe straps either LOL.)
With the wire I found myself feeling like it looked like I was wearing a headband and I had to do a lot more work to make it not look that way than if it just had 4 clips.
Please make one of these with 4 clips and the seamless thickness!!”
Hi love! Thank you for reaching out to us and for sharing your comments. I
am delighted to hear that you have made the Halo work for you by sewing on
the extra clips and turning it into one large weft. We have other customers
that have done the same, and many, many customers that love the Halo with
the wire. We're passing your feedback onto our Product Management team for
review as well. Please reach out to us with feedback at any time at
info@luxyhair.com. We love hearing from our customers!
“Got my luxy 20" halo in shade chestnut brown balayage for my maternity photos, and let me tell you....I'm obsessed! They blended extremely well and are a huge confidence boost since my natural hair is quite thin. I couldn't be more pleased with how they completely transformed my look!”
Hi Natalija! We're thrilled to hear you're loving your 16" Halo. We’d love
to see your photos - be sure to tag your images with @luxyhair. If you ever
have any questions, feel free to reach out to info@luxyhair.com. Our team
is always happy to help.
