Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“the extensions are beautiful in color but they are extremely hard to put in and easily fall out. the string for the halo always falls no matter what size string i use.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
Hi Misti! We're so happy to hear you are loving your Halo & that the Dirty Blonde shade was a perfect match. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
“Absolutely love them!! Blend seamlessly and provide me with so much fullness. So effortless and able to wear with no ease. I would definitely recommend them!! I don’t know what I did before owning the halo!!”
Hi Victoria,
Thank you for sharing your 5-star review on Luxy Hair!
Victoria, we are thrilled to hear how much you are enjoying your 16" Dirty Blonde Halo. I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your Halo!
Warmly,
Kerry
Luxy Hair Support
“Great color, length was too long so my stylist cut them. They lay very nicely and blend in well. I am surprised how well they stay on my head. The amount of hair is thicker than I expected.”
Amy, I'm glad to hear that you were able to have your Luxies customized to suit your hair perfectly. Be sure to share pictures with us when you can to info@luxyhair.com - we'd love to see how they look!
Warmest regards,
Takara
Luxy Hair Support
“I've tried a lot of hair extensions and the quality is up to par with other halo extensions for a lower price point. I did have to tweak mine to make them work for my preference. I cut the two clips out because they were making it difficult to pull my hair through with how I apply them. I don't think they're necessary to secure it if your have a good fit or I prefer to add a bobby pin in vertically if I know I'll be changing often since halos can slide side to side at times. I also found the band to be a little too thick, so I switched it out for another thinner piece from another halo. Now, it's perfect! I prefer halo extensions to clips personally because it's easier to conceal under my thin hair and adds a ton of volume and length.”
Thank you for all of your great feedback, Amanda! We'll pass this along to our team and Product Manager for consideration. I'm glad to hear that after your tweaks, your Luxies are now perfect - enjoy them to their fullest. 💗
Warmest regards,
Takara
Luxy Hair Support
