“I've been using hair extensions and specificially Luxy for 10+ years now. That said, love the colors, love the quality... as I become much more conscious of clean ingredients for health, I do hope the brand continues to push there. The update to the packaging on these was definitely a downgrade.. it was in a light blue cardboard material box, a huge downgrade from the pink sturdy round boxes. Because of the less reliable packaging, it came damaged. Not enough that I'm going to make the effort to have it reshipped, but if I was a first time customer it would have turned me off. I'm sure they're cutting costs but still, wanted to call out how much cheaper the new packaging felt. Also the update to the Halo string is new... it's like pulling out a fishing wire, it's so long and you have to do a little DIY snipping project upon receiving them. The string itself is also not as flexible and stretchy as the previous Halo strings where they were set to fit to your head with several size options included - the old way felt like a much more presentable way for customers to interact and play with their new extensions, and I did find the old string comfier as it sat on the head. Hope this feedback helps, cheers!”
Hi Lizzi,
Thank you for taking the time to share your detailed review. We appreciate hearing your feedback and we have shared it with the Luxy team as well.
Thank you for your feedback on our packaging. We are making some upcoming changes here. As well, for the Halo wire, we have some changes currently in the plans for a stretchier wire & some other updates. We appreciate the timely call-outs, Lizzi! Please reach out to us any time - we'd love to hear from you again!
Warmly,
Luxy Hair Support
Hi Dorothy,
We really appreciate you sharing your feedback with us!
Please continue to enjoy your Halo and reach out to us at anytime at info@luxyhair.com for any questions along the way :) We're here to help!
Warmly,
Luxy Hair Support
“Unfortunately I didn’t have the best experience, the hair I purchased was beautiful as first but only 3 wears in, only during the day, it became a tangled mess and lost all its quality.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
