“I wanted to buy another halo extension from Hidden Crown but saw they closed and redirected to Luxy Hair. The halo extensions sold by Luxy are NOTHING like the original ones from Hidden Crown. Super disappointed in this purchase, feels like a total waste of money!!! These are clip ins with a useless double fish wire added. They are NOT the light, easy to put on, easy to hide, damage free halo crowns I expected. Don't bother spending your money on this, you can get mediocre clip ins elsewhere for far less.”
Hi Ines,
Thank you for reaching out and sharing your experience. We’re sorry to hear this didn’t meet your expectations and that you’ve had a disappointing experience with the transition.
Please reach out to us at info@luxyhair.com so we can help assess options and see what we can do to assist you further.
Warmly,
Luxy Hair Support
Hi Erin,
Thank you for sharing your feedback with us.
We're delighted to hear that the Halo is easy to use and comfortable. Please continue to enjoy your set and Happy Holidays!
Warmly,
Luxy Hair Support
“Very shiny and can look a little fake at times if not styled right. It’s also heavy and can slide down your head. On the bright side it is very full volume and thick!”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
