Dear Amanda,
Thank you for sharing your feedback with us. We're sorry to hear that you feel this way.
As a kind reminder, each set comes with a tester weft in the top of the box to test the shade in person. As long as the main compartment remains sealed, we're happy to accommodate a return or exchange. We also encourage our customers to reach out to us at info@luxyhair.com upon seeing the tester weft, if they have any questions.
Amanda, please feel free to reach out to us so that we may help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
“I have ordered many sets of these amazing extensions. I love them. I have tried many kinds but these are the best in quality, colour, durability and ease of use.”
“I love my extensions! Although, I’m platinum and the lightest blonde was still way too yellow. But I’m a hairdresser and fortunately have the ability to tone them and that’s exactly what I did. The hair is obviously very treated so part of the extensions were more porous than others.”
We are so happy to hear your feedback and we're shared it with the Luxy Hair team! Please feel free to reach out to us if there if you have any concerns with your Luxies, Kelsey.
Warmly,
Kerry
Luxy Hair Support
