“I ordered the volumizer weft and it's not even close to as much hair as the one I ordered in 2019. Great quality hair but so much less for some reason? I also couldn't see how much was in the package without breaking the non returnable seal. I feel a little ripped off to be honest.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I didn’t realize I ordered the classic instead of seamless weft until I opened it. I or Ed er the seamless for weight and ease of blending into my thin hair. However, I now use this one 2nd from bottom and it does give a little volume. I’d prefer to use it above the other 4 clip but it would be super noticeable. It feels heavier on your scalp/a bit more pulling. If you have enough hair to cover the classic wefts, you’ll love the volume.”
We are so happy to hear your feedback and we're shared it with the Luxy Hair team! Please feel free to reach out to us if there if you have any concerns with your Luxies, love.
Warmly,
Kerry
Luxy Hair Support
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Heather! We're so happy to hear you're enjoying our new Beige Blonde
shade. We’ll be happy to share your recommendation of having a Seamless
Volumizer with our Product Development team for future consideration. If
you ever have any questions down the road, feel free to reach out to
info@luxyhair.com. Our team is always happy to help.
