Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I’m not one to complain, I’ve been buying Luxy hair for over a year. I previously bought these extensions in this exact Chestnut brown balayage color and fell in love, they matched perfectly with my hair.
I was excited to find such a solid match! I bought another set to refresh my old extensions and give them a break but there’s something WAY off with the color now, I feel so disappointed with my order, the extensions box was noticeably opened when I got it. And the color It's way browner than the original Chestnut (reddish color.) Not to mention the quality of hair is not the same look or feel as the previous extensions I’ve been buying. Not to mention I did not receive my free gift that I was supposed to get with the extensions. I never had one bad thing to say about Luxy until now... I hate to be disappointed with a company that I regarded so highly to others. So sad to see the price go up and the quality of hair go down.”
Hi Kelly, Thank you for taking the time to send us your honest comments.
We're sorry to hear that you are disappointed with your latest set. Please
reach out to us at info@luxyhair.com, with a photo of the barcodes on the
back of the Luxy Hair box, as well as a photo of all your wefts laid out,
with the clips facing upwards. We look forward to helping you further.
Hi Whitney! Thank you for your lovely review. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
“The color is very pretty and can even blend with my hair when it had highlights in the summer or when I darken is a tad in the winter. Lots of dimension. People are always shocked when they find out it’s not my hair.”
Dear Margaret,
Thank you for sharing your feedback, Margaret.
We're delighted to hear that our Classic Chestnut Brown Balayage set is perfect for you. I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please enjoy your Luxies!
Warmly,
Kerry
Luxy Hair Support
Thank you for your 5-star review, Cynthia! Chestnut Brown Balayage is one of our best-sellers and is truly such a beautiful shade.
Warmly,
Takara
Luxy Hair Support
