“I love Lucy hair but did notice after the first wash the texture of the hair completely changed & look as tho they have thinned out a lot already. Only have washed the one time & they aren’t as thick & voluminous as they were when I bought them. Also, I know there’s a lot of different types of hair but every time I put them in they show. The area where the clip is extremely thick & bumpy on my head. Making it visible & obviousl”
Hi beautiful Britney,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear the quality of your Luxies changed after you washed them & that they aren't as thick/voluminous as when you purchased them. Also, I'm sorry to hear the clips are bumpy on your head. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Britney, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Also, please answer the following questions on the general care your Luxies have received:
- How did you wash your Luxies? Did you dilute the shampoo in a sink/deep container or did you put it directly onto the hair?
- Did you wash the set all together or weft by weft?
- What specific shampoo and conditioner did you use?
- How long did you leave on the conditioner?
- Did you air dry or blow-dry your Luxies?
- Did you try a deep conditioning treatment?
Thank you for your cooperation and understanding, Britney. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I didn’t know what to expect, as I’ve never purchased from this website before. But I’m so glad I did! They come in a cute little box, and a little trial weft to see if they match your hair and are what you’re looking for. They are SO soft. I bought platinum blonde, and have had a lot of trouble in the past with platinum being too damaged, or losing length/strands way too easily. These have already been dyed twice (with semi and demi permanent colors) and have held up nicely and are still incredibly soft and thick. I LOVE them and will only be purchasing my clip in extensions from Luxy from now on. They even sent me a free hanging bag to store them in as well. Definitely impressed.”
Dear Kortney,
Thank you for sharing your 5-star review on Luxy Hair!
That is wonderful to hear that you are so pleased with your Platinum Blonde set, and that you are enjoying the Carrier Case as well.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your Luxies!
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi beautiful Daisy,
Thank you for your 5-star review! I'm so happy to hear how pleased your are with your Luxies. Please be sure to share some photos with us, we'd love to see.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I purchased this color hair extensions for the sole purpose of coloring it myself. I have colored them a “dip dyed” black to teal and I’ve now changed the teal to royal blue/ navy. Although I am impressed by my Luxies, the only issue I have is the “shiny” looking strands of hair throughout the extensions. After coloring them, it’s less noticeable. But... I love the way it looks now.”
Dear Lauren,
Wow - thank you for sharing this! Your Luxies look great on you :)
Yes, our Luxies can be custom-dyed a darker color by an experienced colorist (yourself!). We love seeing your navy blue set.
Please continue to enjoy your set, Lauren!
Warmest regards,
xo
Kerry
Luxy Hair Support
“I absolutely am so happy with my purchase, these were honestly a great investment. I kinda wish I got the seamless version versus the classics but I love them nevertheless.”
Hi beautiful Kim,
Thank you for taking the time to share this great review with us!
I'm so happy to hear that you love your Luxy Hair extensions.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
