“I’m sorry, but I was not very happy at all when I saw my halo. It wasn’t a full halo. It was about a half a halo with two clippings on the side from the side of my head. I wish I would’ve known I wouldn’t have spent over $400. I usually get from hidden crown so I’m used to hidden crowns, but since they are going out of business, they referred me to this company. Your halos are nothing like hidden crown.”
Hi Julie,
We’re really sorry to hear your halo isn’t meeting your expectations and that you’re disappointed with what you received. That isn’t the experience we want for you. Please reach out to us at info@luxyhair.com so we can review your order and figure out a solution.
Warmly,
Luxy Hair Support
“the quality of hair is great but its hard to find the right shade. I was happy to get a discount of 30% on my first order but because the shade wasn't right i had to send it back to get an other shade. sadly i lost the important discount of the first order even if it remains my first purchase. clientele's service told me they can't do anything about it. im mad”
Hi Laurence,
Thank you for taking the time to send us your feedback. We're sorry to hear this.
Laurence, please reach back out to us at info@luxyhair.com - we're here to help.
Warmly,
Kerry
Luxy Hair Support
“The color was a perfect match. Fairly easy to put in but still practicing. Looks natural. Love the two side extensions. Whole halo looks amazing and totally fills in hair. Takes time to get used of the feeling of having the clips in your hair. Hair is gorgeous, soft and totally real.”
Hi Laura,
We really appreciate you sharing your lovely feedback with us! Please reach out to us if you have any questions about your Halo in the future - we're here to help!
Warmly,
Kerry
Luxy Hair Support
“First off, I want to say. These are thick and beautiful! I will also say I have been wearing Luxy clip in extensions for probably over 10 years and am rarely disappointed. I have very fine and thin hair, and the clip ins blend perfectly. Being as I've worn the clips for so long I have some bald spots on the sides of my head and I would like to give my scalp a break so I thought the Halo would be perfect. However, it seems my hair is really to thin and you can see the tracks in the back of my head no matter where I position it. I think this would be beautiful for someone with just alittle bit thicker hair but if you have extremely thin and fine hair like me it may not work for you.”
Hi Whitney, thank you for sharing your honest review! We'd love to help you
with blending your Halo - feel free to reach out to us at info@luxyhair.com.
“I have tried multiple times to exchange my halo and have not been able to reach customer service. The halo I purchased is not the right color for me and I paid $269 for something I can’t even exchange. Your website states that exchanges may be made if the seal is not broken and I haven’t broken the seal. I am extremely disappointed with the company and lack of customer service.”
Hi love! We���re really sorry to hear that you���re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven���t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I love the color & quality of my Luxy hair. I cannot figure out how to get the halo to stay on my head though. I've tried to figure out how to do that with the help section on Luxy's website, and was not able to. I'd also recommend the 16" length extensions if you're like me and just looking for more volume & thickness. I'm not wearing the extensions in the picture, but they are a perfect match for my highlights!”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
