“Came natted and not in good condition. Couldn’t Return since I had already opened the box. I never had any bad experiences with this company until now so I just hope it was a pure mistake.”
“Wasn’t what I was expecting. I have another halo from another brand that I love and thought why not give this brand a try but the halo constantly gets stuck in your hair and isn’t like a regular halo and the band is small and thick and not comfortable at all and the color doesn’t look like what it does on the picture.”
“Hi Sorry i didn´t received the order yet!! Is many days i made the order in August is already 1 month and i didn´t received! Can you express the order? thanks Telma & Celso”
Hi Celso! We're sorry to hear you haven't received your order yet. You can
track it further here:
https://track.aftership.com/trackings?tracking-numbers=LX818805884US. It
shows it's working through customs which can oftentimes be the longest
checkpoint in any package's journey. You can always reach out to your local
customs office for an update. Be sure to keep in touch by emailing us at
info@luxyhair.com on how this goes.
Hi George! We're sorry to hear that the Mocha Brown Highlights shade wasn't
a good color match but thank you for the 5-star rating. Feel free to send
over a photo of the tester weft against your hair & a few photos of your
hair taken in natural lighting to info@luxyhair.com. We'll be happy to
recommend another color in exchange.
