“The hair was beautiful but was a different color than the ponytail I ordered. Also the clips slipped a lot out of my hair and I had to keep resecuring them”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us atinfo@luxyhair.comwith a
breakdown of your concern and any photos, if applicable. We look forward to
helping you further with this.
We appreciate you sharing your feedback, Susan. Kindly feel free to tag any
Instagram photos with @luxyhair - we'd love to see you in your perfect
Luxies!
“The extensions are way too thin towards the end. They looked frizzy after wearing them once. I used to wear clip ins all the time and these are very disappointing.”
Hi Lesvya, Thank you for your short and sweet review! Please be sure to
check back with us again, as we are always working on new shades and hair
accessories :)
“Beautiful chocolate brown balayage - the seamless clip in is the best, virtually invisible! The color match is beautiful. An insane amount of hair. Getting the 16” ponytail too!”
Hi Rachel, Thank you for sharing your 5-star review on Luxy Hair! We're
thrilled to hear that you are enjoying your Luxies. Please be sure to tag
any photos on Instagram with @luxyhair - we'd love to see you in your set!
Hi Laura, Thank you for sharing your feedback. Laura, please reach out to
us at any time at info@luxyhair.com, if you have any questions about your
set. We're here and happy to help!
Hi Ahlam, We really appreciate you sharing your lovely feedback with us!
We're delighted to hear that you are enjoying your Luxies. Be sure to tag
any photos on Instagram with @luxyhair - we'd love to see you in your set!
