Hi Melinda,
Thank you for sharing your feedback with us. We appreciate hearing from you.
Melinda, we are reaching out to you from our info@luxyhair.com email to discuss your missing order. Please look out for something from us soon!
Warmly,
Luxy Hair Support
“I have tried all the types of extensions. The worst were the sew-in ones, as my thin, fine hair was tugged out daily. So I googled “best extensions for fine hair-Allure” and read that Luxy was top rated in their 2025 Allure Best of Beauty ranking. I ordered the 20” sunkissed brown. They came with a set of beautiful high quality matte satin scrunchies with contrasting satin piping. I have paid $15 per scrunchy at ULTA for ones that were not this nice. Also included is a high quality detangling brush that doesn’t yank on your extensions. The only drawback was the pink box the extensions came in arrived smushed. I wanted to keep the box to store the extensions in, so I contacted Luxy customer service. “Kerry” sent me a black velvet travel case to store them in. I was most impressed with their customer service! The quality of the Luxy extensions is so much better than other brands, which I think sometimes are horse hair to be honest.”
Thank you for your comments, Melanie, and we have shared them with our team.
We're delighted to hear that you are enjoying your Luxy Hair set and that our Customer Service team was helpful to you :) Please touch base with us for any questions along the way. We're here and happy to help!
Warmly,
Luxy Hair Support
Thank for your feedback, Jessica. We're thrilled to hear that the Luxies were easy to apply and a great color match.
Kindly reach out to us at any time - we're here and happy to help :)
Warmly,
Luxy Hair Support
