Hi beautiful Michelle,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that your Luxies are tangling. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Michelle, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Also, please answer the following questions on the general care your Luxies have received:
- How many times have you washed your Luxies?
- What specific shampoo and conditioner do you use on your Luxies?
- How do you brush your Luxies and how often throughout the day? What kind of brush do you use?
- Do you use any heat styling tools on your Luxies? What temperature do you set your tool at?
- Do you use any other styling products on your Luxies?
Thank you for your cooperation and understanding, Michelle. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
