“Disappointed in the quality. I bought my first set of luxy extensions in 2012 and loved the quality however the set I just bought is so thin and stringy on the bottom half of the wefts that it looks cheap and thin. It’s incredibly obvious that they are extensions. I took them to my stylist to ask her to cut and blend them in a way that will look more natural and she said they were just not worth working with and should be returned. Since I opened them I know I can’t do that so I will just dispose of them. Huge waste of money. I suggest finding a brand with better quality.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Betty!
Betty, we're delighted to hear that you are pleased with the quality of your Luxies. Be sure to tag any photos on Instagram with @luxyhair - we'd love to see you in your Luxies!
In the meantime, please continue to enjoy your Luxy Hair set.
Warmly,
Kerry
Luxy Hair Support
Hi darling Korie,
We're delighted to hear that you will be wearing your Dark Brown Halo non-stop! That is wonderful that the color is a perfect match for you.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your Halo!
Warmest regards,
xo
Kerry
Luxy Hair Support
