“I absolutely love my new hair extensions! They're my first set of clip-in hair extensions ever and I couldn't be more pleased! The shipping was a little off as the shipping company couldn't find my address, however I must say that customer services were super helpful in finding out where the hair extensions were! Thank you so much!”
Dear Emily,
Thank you for sharing your wonderful review on Luxy Hair!
I'm delighted to hear that you absolutely love your new Dirty Blonde Luxies especially as a first time user of hair extensions. I'm also glad that we were able to help in finding your package :) I sincerely appreciate all your feedback.
Emily, I would be delighted to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I was very impressed with the colour match when it first arrived! However I did notice a bit of damage/breakage to my set and it has a very hard time curling. Seeing others apply their Luxies with ease, I dont know if this is due to my first time experience, or due to the set that I was given.”
Dear Stephanie,
Thank you for taking the time to share your review on our website.
I'm glad to hear that the colour of your new Dirty Blonde Luxies matches your hair. However, I'm sorry that the hair is showing some damage and breakage, and that it has a hard time holding the curl.
In regards to the breakage, dear Stephanie, I would like to discuss this further with you. Please kindly send me images of this to our customer support at info@luxyhair.com. Please know that we are always here to help so anytime you have any issues or concerns, the quicker that they are brought to our attention, the better resources we have to help.
Next, if you are having problems curling the hair, dear Stephanie, I suggest to take a look at this blog post which will provide some tips and tricks which you can try to help the curls last longer. Here it is: https://www.luxyhair.com/blogs/hair-blog/how-to-make-your-curls-last-longer-5-tips. Please let me know if this helps.
Stephanie, I'm looking forward to speaking to your further about this so that we can make your Luxy Hair experience a positive one :)
Wishing you a great day!
Warmest regards,
xo
Patricia
Luxy Hair Support
Dear Angie,
Thank you for sharing your 5-star review!
I'm so happy to hear that you think your new Dirty Blonde Luxies are perfect!
Angie, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, dear Angie, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a beautiful day,
xo
Patricia
Luxy Hair Support
“For months, I tried to find good hair extension brand. Finally, I ended up to Luxy Hair, because so many people recommended it for me. And now I know this was the perfect choice! They were quite expensive for 13 years old girl like me, but honestly, they´re worth all the money and I totally don´t regret buying them! I do braids and updos literally everyday on myself, and now I can finally have that Rapunzel hair I´ve always dreamed about! The dirty blonde shade matches PERFECTLY to my hair and the clips hold very well! Also, the customer service is awesome! Buy extensions from Luxy Hair and you won´t regret!”
“My first set of Luxies are by far the best extensions I've ever had. Colour matched perfectly, no noticeable shedding and I get compliments on how fantastic they look. Could not be happier, from the product to the personalised customer service, Luxy Hair made it easy and fun. Thanks, Luxy!”
Dear Madison,
Thank you for sharing your incredible review on Luxy Hair!
I'm so thrilled to know that your Dirty Blonde Luxies are the best extensions that you've ever had and that the colour matched perfectly to your hair. Also, I really appreciate your feedback about your positive customer service experience - we always do our best :)
Madison, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“Luxy was the first line of clip in extensions I tried. I got curious and tried a few other lines and since coming back to Luxy I don't know why I ever left.”
Dearest Melissa,
Thank you for taking the time to share this great review with us! I sincerely appreciate your loyalty to our brand :)
I'm glad to hear that Luxies were your first ever extensions that you've tried and you continue to be pleased and satisfied with your purchases. That means a lot, dear Melissa!
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, dear Melissa, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. It's always a pleasure to help!
Thank you for your continued support and have a great day!
xo
Patricia
Luxy Hair Support
“I absolutely love my Luxies! Very good quality and my customer service expeieiance was great! the girls did a great job at helping me and answering my questions! thank you so much:)”
Dearest Bridgette,
Thank you for sharing your wonderful review on Luxy Hair!
I'm delighted to hear that you absolutely love the quality of your new Dirty Blonde Luxies as well as our customer service - thank you! We are always here and happy to help :)
Bridgette, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Thank you for your support and have a great day!
xo
Patricia
Luxy Hair Support
Dear Corinna,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you found your Dirty Blonde Luxies got tangled after wearing them for about a month. I’ll be happy to help you further.
Corinna, I see that you have been speaking to my colleague, Azra, regarding this. She last reached out to you about a month ago and sadly we did not hear back from you. However, we'd love to discuss this further, so please e-mail info@luxyhair.com with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, dear Corinna. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Patricia
Luxy Hair Support
