Hi dear Sarah,
Thank you for taking the time to share your review.
Firstly, I'd like to say that I sincerely appreciate your loyalty to our brand, and your feedback means so much!
Sarah, I'm sorry to hear that your recent Jet Black Luxy set is not blending too well. I do actually recommend that all of our customers have the extensions blended into their hair, and your hairstylist can do this for you, usually by adding in layers.
If cutting the hair extensions, I suggest to number the back of the wefts in the order that they are clipped in before the haircut, so that you can apply them in the same fashion in the future.
Sarah, please know that I am always here to help if you have any questions at all. Feel free to email our customer support at info@luxyhair.com for a quick reply back.
Wishing you a beautiful day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“These are way better than the Bellami Bellisima 220g. They're around same price, but I prefer Luxy. I like the packaging and each weft didn't have random color hair or strings on them.”
Hi beautiful Arianne,
I appreciate you taking the time to leave your positive review on Luxy Hair!
I'm so happy to hear that you love the quality of your new Jet Black Luxies compared to another brand that you've tried. I'm glad that you enjoy the packaging as well as the value.
Arianne, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'd be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Victoria,
Thank you for your feedback on Luxy Hair!
I'm so happy to know that your new Jet Black Luxies are excellent. I appreciate your feedback :)
Victoria, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a wonderful day,
xo
Patricia
Luxy Hair Support
Hi beautiful Leah,
Thank you for sharing your positive review on Luxy Hair.
I'm delighted to hear that you are enjoying the quality of your new Jet Black Luxies!
Leah, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Nicole,
Thank you for you overall positive review.
I'm happy to hear that you feel your new Jet Black Luxies are beautiful. I'm sorry that they may be slightly too thin for your hair. In some cases, two sets may be needed if your hair is extremely thick. My colleague, Takara, has very thick hair, and she too, needs more than one set for optimal blending.
Please know, dear Nicole, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. It's always a pleasure to help.
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I purchased the jet black extensions 20" 220g so that I can have more volume due to having thin hair. I have black hair and dye it black so that it can be darker. It was still a perfect match. You aren't able to tell that I have extensions on. The quality of the extensions are amazing. I only wish they sold the jet black in like a 30" only because my hair already is 20" long. I would purchase again.”
Hi dearest Grace,
Thank you for your wonderful review on Luxy Hair. I appreciate all your feedback!
Grace, I'm thrilled to hear that your new Jet Black Luxies are a perfect match for your hair, and the quality is amazing.
We do have a limited edition 24" collection at the moment, however, it is being discontinued and there are only a few shades left. However, since our extensions can be dyed darker, you can dye them Jet Black to match your hair. (I suggest to test the dye first on the smallest weft so that you are happy with your results.
Grace, I encourage you to sign up for our Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
If you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi dear Desiree,
Thank you for taking the time to leave your review.
I'm sorry you feel that your new Luxies can be better. If you'd like to share, I would love to know what you think could be better about your set. We are always looking to learn and grow so that we can offer some of the best hair extensions on the market.
Desiree, please know that we are always here to help. Kindly reach out to us anytime at info@luxyhair.com for a quick reply back.
Wishing you a wonderful day, beautiful Desiree!
Warmest regards,
xo
Patricia
Luxy Hair Support
Hi dearest Emily,
Thank you for your 5-star review on Luxy Hair!
I'm thrilled to hear that Luxy Hair extensions are the nicest extensions you've tried. I appreciate your feedback.
I encourage you to sign up for our Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
If you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
