Dear Connie,
Thank you for sharing your feedback with us. We're sorry to hear this.
Connie, please touch base with our team at info@luxyhair.com by sending us some photos of the barcodes on the back of the box, as well as a photo of all the wefts laid out, with the clips facing upwards. We look forward to taking a closer look at your set.
Warmly,
Luxy Hair Support
“Quality is great. Thick, soft. But I ordered the “off black” and it’s really a dark brown. I needed to use them for an event the day after they arrived so didn’t have time to exchange them for the right color”
Hi beautiful,
We're sorry to hear your set was lighter than expected! We are happy to take a look ASAP. If you have not already, please email us at info@luxyhair.com and include a photo of the SKU number located on the back of your Luxy box, as well as a photo of all your wefts laid out on a flat surface where we can see them clearly from top to bottom. Our team will keep an eye out for your email. We look forward to helping you further with this.
Warmly,
Luxy Hair Support
Hi there,
Thank you for reaching out.
You may want to consider adding a Volumizer Weft to your set. This individual 4-clip weft is 45 grams in weight and the ideal way to add volume!
Warmly,
Luxy Hair Support
“I’ve been using luxy extensions for a while, and have always been happy… until my most recent order. I think there may have been a packaging error because I ordered 220g extensions but these are definitely not 220g, they feel so thin compared to my past sets and don’t look anywhere close to what they normally do. Def not worth the price when getting this little hair.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
