Hi darling Kimberly,
Thank you for taking the time to leave this lovely review!
I'm so delighted to hear that you love your Luxies. :)
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your Luxies, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a beautiful day,
xo
Azra
Luxy Hair Support
“Well the last set of extensions that I purchased were horrible. They lasted me two weeks before the started to get horrible and not want to work with my hair anymore. They fell out really fast and the got really knotty really quick. I was super disappointed. Usually I can wear them for a few months but this last time was different.”
Hi darling Deanna,
Thank you very much for sharing your feedback.
I have taken a look at our e-mail history, and was unable to find any messages from your regarding your Luxies knotting and shedding. As a kind reminder, the Luxy Hair support team is always here and happy to help you. We ask that you reach out to us right away if you are unhappy with your set so that we may resolve your issue in a timely manner.
Deanna, your satisfaction is my top priority. I would like for you to be a happy customer and to be satisfied with all your sets of Luxies. I have sent an email to your personal email address, regarding this issue. Please check your inbox at your earliest convenience. :)
I'm looking forward to hearing back from you soon.
Wishing you a lovely day, dearest Deanna,
xo
Azra
Luxy Hair Support
Hi darling Ashley,
Thank you for your lovely review on Luxy Hair :)
I'm so glad to hear that you're loving your Dark Brown Luxies, and that you find them so easy to curl. I'd love to see how you style and wear your set - please be sure to share some photos with us for a feature on our Instagram page @luxyhairlove. You can share via e-mail to info@luxyhair.com, or on Instagram by tagging @luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We're always here and happy to help you!
Wishing you a beautiful day.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Rebecca,
Thank you for taking the time to share this great review with us.
I'm so glad to hear that you're loving your new Dark Brown Luxies. We appreciate your loyalty to our brand!
I would love to see some Before and After photos of you with and without your Luxies for a feature on our new Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day, dearest Rebecca
xo
Patricia
Luxy Hair Support
“I am a return customer, but I won't be back. I am so upset by the terrible quality of this "remy" hair. It sheds like nothing I have seen before, and tangles within 5 minutes. I was very happy with my first pair about a year and a half ago, but this hair is not even close to being the same quality. I haven't washed it, put products in it, nor have I used heat on them. I emailed your customer service almost 2 weeks ago, and I still have not heard anything from your company. I would have been a loyal customer had you sold me the product you advertised.”
Hi dear Cari,
Thank you for your review on Luxy Hair and for your patience in my reply.
Cari, I'm very sorry to hear how upset you are in regards to the tangling and shedding issues with your most recent Luxy set. I'll be happy to help.
I have gone ahead and personally emailed you from our customer support (info@luxyhair.com), so that we can continue this discussion and decide on a solution. My goal is for you to have a positive experience because we appreciate your loyalty to our brand.
I'm looking forward to hearing back from you, dear Cari, so that I can help you further.
Warmest regards,
xo
Patricia
Luxy Hair Support
“I am African-American and have very thick and course hair (even after using a relaxer). I flatironed my hair and put in the Dark Brown (220g) extensions for my wedding, and it looked amazing and matched perfectly! I highly recommend these if you are looking for nice extensions that do not completely break the bank. Hopefully I can find a time to wear them again :)”
Hi beautiful Aashna,
Thank you for sharing your positive review on Luxy Hair!
I'm delighted to hear that you are enjoying your Luxie's quality and texture. It means a lot to us to know that you love your new Luxies.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our new Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day, dear Aashna
xo
Patricia
Luxy Hair Support
“I waited awhile before making a review because I am very picky with my hair extensions and I have been wearing hair extensions for almost 7 years now. I've tried several different brands and from a recently bad experience with a famous insta hair extension company, I was extremely hesitant to purchase these. I've had them for 6 months now and I have never been happier with any other brand of hair extensions. They blend with my hair effortlessly and its crazy how after months they are still thick and lucious! All hair extensions are bound to get tangled, but these I don't really have a problem with that all. Overall I am so happy I purchased from you guys and I will continue to purchase from this company because of the amazing hair quality and also the amazing customer service.”
Hi beautiful Daisy,
Thank you for taking the time to share this great review with us :)
I'm so happy to hear how happy you are with your Luxies and that they are still in such amazing shape after many months of use. Thank you for your loyalty to our brand, dearest Daisy.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our new Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day, dearest Daisy
xo
Patricia
Luxy Hair Support
