“I was expecting the hair to be thicker
Especially since I got the thicker hair Extensions I’m really disappointed in that !
But customer service is really fast and sweet that’s the only thing I would give 5 stars not on the hair hopefully it gets better throughout the years ! Since they are on the pricey side”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
Hello Suzanne,
Thank you for sharing this gorgeous photo of your Chocolate Brown Balayage Luxies! It's fantastic to hear that you're loving the color and blend.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmly,
Trish
Luxy Hair Support
“It feels very real and fabulous.
I only wish the wedges were shorter in width , sometimes if feels hard to find a grip on edges of hair line ( and I have a big head) .
But overall the quality is great, colour is matching wonderfully thanks to guidance from Luxy hair experts.”
Thank you for sharing, Olivia!
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your Chocolate Brown Balayage set!
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi darling Jasmine,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read.
I’m glad to hear how much you’re enjoying your Luxies. It would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) or our TrustPilot page (www.trustpilot.com/evaluate/luxyhair.com) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
