Dear Sharon,
Thank you for sharing your feedback with us and we're sorry to hear this.
As a kind reminder, Luxy Hair extensions are made from single-drawn hair. This is one of the most natural-looking types of extensions as it mimics your natural hair the best - single-drawn hair has a standard hair ratio where the hair contains a combination of varied hair lengths and does not undergo an additional sorting process to pick out shorter hairs. The hair is thick at the top and tapers off at the bottom, similar to how natural hair grows.
Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
Hi Alondra, We really appreciate you sharing your lovely feedback with us!
Kindly feel free to reach out to us at any time if you have any questions.
We'd love to hear from you again!
“The quality of the hair was good but for how much you pay, you don’t get nearly enough hair and it doesn’t go past 20” which is kind of frustrating. I ended up returning mine.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“Love my hair my hair was a little past my shoulders and now it's beautiful and the color match perfectly thank you. My friend even order some for her. Love it!!”
Your hair looks beautiful, Rachelle - the color is spot-on! Thank you for sharing, as well as passing the word along to your friend :) It means a lot to us.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Veronica,
Thank you for taking the time to share your honest feedback with us. Please be sure to share your Luxy Hair transformation with us - we’d love to see!
If you have any questions in the meantime, Veronica, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Dearest Jaime,
Thank you for sharing your 5-star review on Luxy Hair!
We are delighted to hear that you are enjoying your Luxies. Please continue to enjoy your set!
Warmest regards,
xo
Kerry
Luxy Hair Support
