“They are pretty and all but I would stick with 22 inches. The ends of the 24s are super thin. The price for these is kind of insane, it’s a lot of hair and they are pretty but I’m not sure they are worth almost $400”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Nicole, thank you so much for your kind review! We love to hear that
your hair is looking great with your Luxies. We'd love to see your photos,
so be sure to tag us on Instagram with @luxyhair.
Wow, Roberta!
Thank you for sharing! Your hair looks amazing and I've shared this photo with the Luxy Hair team. They are blown away with the gorgeous color and your look!
Please continue to enjoy your red Luxies!
Warmly,
Kerry
Luxy Hair Support
Hi Olivia!
Thank you for reaching out to us.
I'm very sorry to hear that you are not pleased with your set. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Olivia, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Olivia. I’m looking forward to your e-mail so I may help you further.
Warmly,
Kerry
Luxy Hair Support
