Dear Annam,
Thank you for your 5-star review and your feedback, Annam.
I'm very sorry to hear that you were charged a customs fee. As a kind reminder, all international orders are subject to customs/duties once the package arrives to its destination country. International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees in order to retrieve the parcel, as we state on our shipping policy and at checkout (kindly see screenshots attached). These fees are determined by and paid to your local carrier or government and are not collected by Luxy Hair.
Please feel free to reach out to us at info@luxyhair.com, if we may help you further. It will be our pleasure.
Warmly,
Kerry
Luxy Hair Support
“I have been wanting to get extensions for a while now and have been keeping my eye on Luxy hair- BEST DECISION EVER. The hair is so beautiful, thick, and blends like a charm. Everyone continuously compliments my hair and it’s just so shocking to me that it blends so well! I 100% recommend Luxy hair!”
