“The first day I got these they melted on my curling iron! There was black residue on my curling iron. They tangle so easily, don’t shine at all and feel ratty! I have gotten so many extensions before and never had any problems - I am so upset with these and my extensions I was trying to replace that are a year old curl and look better in my hair than these. Do not waste your money!”
Dear Lisa,
Thank you for reaching out and sharing your feedback with us. We appreciate hearing from you.
Lisa, we are touching base with you from our info@luxyhair.com email and look forward to helping you further with this.
Warmly,
Luxy Hair Support
Thank you for reaching out to us, Leticia.
Please touch base with us at info@luxyhair.com so that we may help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
“I’ve tried many different brands of extensions and Luxy is by far the best. I wear them daily and they will last you at least a few years if you take care of them. Not to mention they have 24” now !!!”
“I used to get these extensions all the time in 2015-2016 and they were AMAZING! I’ve gotten them twice since 2021-2022 and the quality now is so bad and it’s so disappointing. The hair length and color is perfect, but the root of the extensions are thick and full and as they taper in length all the density is gone. Not in a natural way that the hair would taper. Plus they have a very heavy plastic smell when heat styling, no matter which heat protectant you use. If you have experience with hair extensions, you can make them work, but they are NOT beginner friendly. You definitely can’t just slap them in your hair, brush, and go. You have to re-style them every time. I’m 100% positive they are not all human hair either.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I honestly want to cry I’m so frustrated. This hair looks like a ball of frizz no matter what I do to it. I’m so disappointed in myself for spending this amount of money on what I stronglysuspect is horse hair or some other animal hairs. The hair look good for about the first week then it turned into something i no longer even recognize. The box the hair came in is really pretty, but I won’t be ordering these ever again. No way.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Johnyee! We're so happy to hear you're loving your Luxies. Enjoy them to
their fullest. If you ever have any questions, feel free to reach out to
info@luxyhair.com. Our team is always happy to help.
