“Maybe I just have really thick hair, but I’ve purchased cheaper extensions in the past that seemed better quality. There is barely any hair on these in my opinion and when I put them all in they just look stringy. Overall, not impressed.”
Hi beautiful Allie,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that you are not pleased with your set. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Allie, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Allie. I’m looking forward to your e-mail so I may help you further.
Warmly,
Kerry
Luxy Hair Support
“I enjoy these extensions, It was hard to match my hair color, although the second color pick was pretty close, I also feel like that these extensions do get very tangled much more then my extensions that are different brands.”
Thank you for your review, Veronica! I'm happy to hear you are loving your Luxies. To kindly let you know, matting and tangling is a normal occurrence with not just your natural hair, but with all types of hair extensions. This can happen due to a lack of constant brushing, weather, or dryness. A common reason why extensions tangle and get matted throughout the day is because of a combination of sweat, heat, and friction. Also, keep in mind that when human hair is constantly moving around it’s going to matt or ‘clump’ together in pieces. For some tips and tricks to prevent tangling I recommend checking out this support article: https://www.luxyhair.com/blogs/support/how-do-you-prevent-tangling-matting-and-reduce-shedding.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmly,
Aleksandra
Luxy Hair Support
Hi darling Karley,
Thank you for your 5-stars!
Karley, I am so happy to hear that our new 24" collection works well for you.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your 24" Platinum Blonde set!
Warmest regards,
xo
Kerry
Luxy Hair Support
“This is my 3rd set.
I bought Bellamis in between sets.. BIG mistake... I will never buy any other brand ever again. Ive had my 1st set.. for over 4 years now. Still amazing quailty.. still incredible hair.
My newest set is the thickest, longest Ive ever bought.. and they are INCREDIBLE... you will never be disappointed with Luxy. Ever.
(*if you have thick hair like me.. always go thicker!!)”
Dearest Valerie,
Wow - thank you for your amazing review. I am so delighted to hear that you are enjoying our new 24" Platinum Blonde set.
Valerie, thank you as well for sharing your before and after photos. Our Platinum Blonde shade is a perfect match for you, and your hair looks absolutely incredible! I have also shared your photo with our Luxy Hair team :) We are blown away!
Kindly feel free to reach out to the Luxy Hair team at info@luxyhair.com, if we may help you in the future. We'd love to hear from you again.
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi beautiful Kourtney,
Thank you for your 5-star review! I'm so happy to hear how much you love Luxy Hair extensions.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
