“I have very thick and curly hair, and when I smooth, even having bought a voluminizer I find that it lacks the mass ... then the tips are really thin and extensions with little hair for me ... the demarcation is still visible ... otherwise the color matches perfectly with my hair but it is the texture that does not go”
Hi beautiful Naomi,
Thank you for taking the time to share your feedback on our website.
I'm sorry to hear that your 220g Chocolate Brown set and Volumizer Weft are not blending in your hair. I'll be happy to help you.
Naomi, I kindly ask that you please take a moment to send me the following photos so that I can asses whether or not there is anything wrong with your set, and also provide some tips and suggestions on how to make your set blend more naturally in your hair:
- photo of the barcode on the top of the box
- photo of your wefts laid out on a flat surface where I can see them all from top to bottom
- photo of your hair both with and without your Luxies clipped in so that I can see where the blending issues lie
I sincerely appreciate you sending me these photos to our customer support at info@luxyhair.com. Customer satisfaction is very important to us and I'd love to help you further so that you can love your Luxies just as much as we do!
I'm looking forward to hearing from you!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“The hair was soft, the texture was genuine, colour was beautiful and matched mine perfectly. Completely seamless and no one had any idea I had any sort of extensions in!”
Hi beautiful Chelsea,
Thank you for taking the time to share your honest feedback with us.
I am delighted to hear that you’re enjoying your Chocolate Brown Volumizer weft and that no one could tell that you were wearing extensions Please be sure to share your Luxy Hair transformation with us - we’d love to see!
If you have any questions in the meantime, Chelsea, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
