“I was super excited and waited a long time for Luxy to produce tape ins. The hair quality is not normal Luxy quality. The blonde is fried out and frayed on ends. About 4/5 nches up the hair gets better. They are working with me now to rectify. I'm hoping to get a brown replacement set. I spent 600 on sale for 135 grams. If I don't get refunded or a brown set I will not purchase from them anymore. Hopefully just have to tweak a few things and the tape ins will reach their clip in quality standards. I know tape ins are new to them. Love Luxy anyway! They have excellent customer service.”
Dear Rosetta,
Thank you for sharing your experience with us. We're sorry to hear this.
Rosetta, our customer service team has been chatting with you, so that we can help you further with this. We want to ensure that you are loving your Luxies!
Warmly,
Luxy Hair Support
