“The reel is fine. Everything I expected it to be, but the customer service is woeful. Multiple attempts to contact the company to answer questions must have fallen into some very deep, very dark hole. Would I do business with this company again. I would not. Supporting your product is just as important as building a good product.”
“After 6 months of use I have really enjoyed the quality of this hose and its retractable mechanism. The only issue I have had was feeding back in; it all goes to one side if I’m reeling far away but it’s much of an improvement from fighting with hoses in the ground. I am satisfied with this unit and hope to get many years of service.”
“I ordered 2 via invoice number S46406-01. The first reel worked great, the 2nd one did not.. The hose started spinning back and I heard a pop.. There was a part laying on the grass. I would like to return and ship a new one out.. Call me with any questions. Paul 317-403-8395”
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Please contact us at info@macnaughtusa.com and our customer service team will get you a replacement.
Thank you for your kind words, Paul! We're glad to hear that you find the hose and reel to be both great looking and robust. Your satisfaction is important to us, and we hope you enjoy using your new garden hose reel!
“This is my second Macnaught reel and I bought this one because my first one that I've been using for 20 years has been so terrific. I have a need for an additional hose reel location and seeking out a Macnaught to fill the need was a no brainer.”
